Kontakt se zákazníky
Kundenservice Mitarbeiter (w/m/d) - Minijob
Frankfurt, Nieder-Eschbach, Germany
Vztahy se zákazníky
Částečný úvazek
Popis práce
ID nabídky zaměstnání: 238066
Datum zveřejnění: 08/11/2024
Why we will love youWe are on a Digital transformation journey at the iconic IKEA. To support the digital transformation, our network is core to ensuring a resilient service delivery used by our customers in Stores, warehouses and offices. We develop and support the Base infrastructure at our Distributed sites, at ~600 locations. We need a passionate and innovative engineer who enjoys working with the wired and Wireless Infrastructure of our network infrastructure. If you are looking for a possibility to grow, influence our transition, and work in an entrepreneurial and innovative environment, this is your chance.
REQUIREMENTS
You have a background in working with Switching & Routing and knowledge/ experience in large Networks/IT landscapes. Experience in HPE/Aruba, as well as experience working in enterprise data networks in large organisations is beneficial.
Your responsibilities
YOUR RESPONSIBILITIES
• Provide feature requests to vendors in a constructive and informative manner.
• Collaborating with others (including virtually) and understanding the complexity of IKEA’s business and the role of technology as an integrated part of the business.
• Develop, run, monitor and support the assigned Product or Service with the right toolsets required in order to deliver according to requirements. • Deliver a technology service through automation and self-service capabilities for efficiency, availability and usability.
• Maintain the provisioning, life cycle management and operation of environments in order to fulfil the service commitments.
• Participate in change activities in different environments in order to secure functionality and availability.
• Deliver tests, performance analysis, configuration management and creation of functional/feature specifications to improve the Product/Service delivery.
• Assist the various Product Teams with tasks that require optimisation/modifications to the current design.
• Apply and adhere to good engineering practices within an agile/iterative development approach in order to improve time to market.
• Provide support and guidance as needed to other engineers encouraging good practices.
WHO YOU ARE
You have/are:
• Education in Engineering or proven equivalent experience.
• Preferably experience in both development and operations of Network technologies
• Extensive experience in wired or wireless environments
• A willingness to actively acquire new knowledge and skills and leverage new methods and processes to improve performance.
• Self-driven with an ability to plan and follow up work tasks.
• Good communication skills in English, both verbal and written. Ability to communicate technical concepts and processes clearly at an appropriate level to team members, stakeholders, and suppliers.
• Ability to change direction as appropriate, based on new ideas, approaches, and strategies.
• Open-minded, positive and inclusive personality.
TOGETHER AS A TEAM
We’re a small team consisting of ~20 people working closely with our operations team. We are quite autonomous, self-organizing and self- sufficient in many ways, which means part of our daily work is to define how we get things done together. We are based in Helsingborg, Älmhult, Philadelphia and Shanghai, but a mix of local and remote work is not a problem.
We believe a healthy and flexible life balance is important, so together we will work to create a work environment where you feel in control of your life balance, can be yourself, grow and excel in both your personal and professional life.
The role is based in Helsingborg and you will report to an Egineering Manager.
For more information about the role, please apply via this website.