ID nabídky zaměstnání: 255116

Datum zveřejnění: 02/09/2024

Who you are

As Fulfilment Operations Manager, you will take the accountability and overall responsibility for a high-performing Store Fulfilment organisation in the market, including:

- Daily fulfilment operations in all stores in the market
- Efficiency and continuous improvement
- Short and mid-term capacities
- Cost development and contribution to the cost goal

Next to that you have:

- Good business understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
- Excellent knowledge of the customer and co-worker needs, demands and expectations on the markets
- Very good knowledge of market intelligence: applies market knowledge to achieve organisational goals and objectives; include market specifics in decision making process
- Good knowledge of change and project management and leading in the unknown/exploring
- Very good knowledge of different leadership styles (such as interdependent, indirect, situational etc.) and needs as well as appropriate use for different situations
- Stakeholder management: very good knowledge of how to identify and involve relevant stakeholders in a project, process or question to make things happen
- Very good financial competence and understanding of the financial impact on total network
- Understanding of cultural differences and importance of diverse teams to meet the customers’ expectations

Your responsibilities

In your role, you will be:

- Accountable for high performing daily operations and an efficient distribution network connected to all fulfilment operations in all IKEA stores in the market including standard operating procedures, planning, execution and follow up and day to day continuous improvement of operations and the goods-flow process with a focus on quality and a customer-centric, collaborative mind-set in all touchpoints
- Accountable to lead, coach and develop the market Store Fulfilment organisation and the respective store function in a matrix relationship to secure an inspiring and motivating environment where people and talent are continuously developed
- Accountable for ensuring that Store Fulfilment is considered an equal business partner on market level towards all relevant stakeholders
- Accountable for securing efficiency and implementing improvements in all stores in a market being part of a Multichannel Network in cooperation with relevant stakeholders (e.g. Group Operations, Market Fulfilment Development and Network, Market Retail) throughout the organisation.
- Accountable for ensuring short- and mid-term capacities and resources in the market's Store Fulfilment network to provide seamless shopping experience with great quality for the many people
- Accountable for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organization
- Accountable for the implementation of the Customer Fulfilment sustainability agenda for Store Fulfilment operations in all stores on the market.

In this role you will report to the Country Customer Fulfilment manager.

About this work area

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Apply now!

At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.
We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.
In addition to a competitive remuneration, we offer:

- Eco-vouchers
- End-of-year bonus, holiday pay and sector premiums
- An additional allowance if you come by bike
- Private leasing of an electric bike, we are happy to give you a boost
- Comprehensive hospitalization insurance
- A private accidents insurance
- Pension savings
- A leave savings plan: choose how you want your late/early hours (before 7h and as of 19h) to be paid out: a supplement on your salary or in holiday hours
- We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
- A canteen where you can eat delicious food at very democratic prices
- IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
- ONE IKEA Bonus: an additional bonus based on your shop's results
- IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
- IKEA staff discount 15% on all your purchases
- Team outings & staff parties, because togetherness is very important to us
- A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments