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Взаємодія з клієнтами

Remote Analytics Specialist

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  • Tempe, Австралія
  • Аналіз бізнесу і клієнтів та Аналітика

Опис вакансії

  • Ідентифікатор вакансії: 347727

  • Дата публікації: 12/06/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information:
    • Position type: Permanent, full-time (hybrid)
    • Internal job title: Remote Analytics Specialist
    • Work location: Customer Service Centre (RCMP), Tempe NSW
    • Working hours: 9:00am – 5:00pm Monday to Friday, (occasional after-hours to attend global meetings)

    About this work area

    As a Remote Analytics Specialist, you’ll turn complex data into clear insights that drive business decisions and improve customer outcomes. Your responsibilities will include, but are not limited to:
    • Analyse operational and customer data to identify trends, performance drivers, and root causes.
    • Develop and maintain dashboards and reports (primarily in Power BI) to track key metrics and business performance.
    • Translate data into actionable insights that inform strategy and continuous improvement initiatives.
    • Partner with stakeholders across Sales, Customer Resolutions, and Experience Design to influence decisions and prioritisation.
    • Collaborate with global analytics teams to align on tools, frameworks, and best practices.
    • Produce regular and ad hoc analysis to support local business needs and strategic initiatives.
    • Communicate insights through clear storytelling, tailored to both technical and non-technical audiences.



    As Remote Analytics Specialist you are or have:
    • Experience in a Data Analyst, Business Analyst, or Insights Analyst role.
    • Strong SQL skills (BigQuery or similar) with the ability to analyse large datasets.
    • Hands-on experience with Power BI or similar visualisation tools.
    • Advanced Excel skills and confidence working with complex data.
    • Strong communication and data storytelling skills, including PowerPoint.
    • The ability to translate data into clear, actionable recommendations.
    • Experience working with stakeholders and influencing outcomes across different teams.
    • A proactive, self-driven mindset with the ability to manage competing priorities.
    • Prior experience of working in eCommerce, or customer operations/contact centres is highly regarded but not essential.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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