Jobb-id: 20335CN

Datum inlagd: 05/09/2024

你需要拥有什么

• 具备消防、安保管理经验
• 具备顾客体验相关工作经验
• 具备CCTV相关知识
• 了解小型消防站及操作
• 了解租户装修图纸知识
• 良好的沟通能力和人际交往能力
• 具备消防、安保管理经验
• 具备顾客体验相关工作经验
• 具备CCTV相关知识
• 了解小型消防站及操作
• 了解租户装修图纸知识
• 良好的沟通能力和人际交往能力

Knowledge
• Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making.
• Sustainability – Good knowledge about the local sustainability agenda. Knowledge of how to transform our Meeting Places to contribute to a circular society and have a positive impact on local communities. Knowledge of how to balance and merge environmental, social, and economic aspects to define sustainability and how Ingka uses that knowledge in striving for growth within the limits of the planet.
• Basic knowledge in commercial properties operations (shopping centres, hotels etc.).
• Shopping Centre Risk Management on fire safety, security, facility safety, natural hazard prevention, traffic safety, crime
prevention, etc.
• Health and Safety Standards-Knowledge of how to create a safe environment for customers and co-workers that is compliant with IKEA global and national health and safety standards

Motivation
• Teamwork - Motivated by working with others.
• Sharing and living the IKEA Culture and Values.
• Solving challenges - Motivated by the possibility to solve questions/challenges.
• Entrepreneurship/ Innovation - Motivated by to prove and do better.
• Value for the many - Motivated by a happy customer; motivated by taking social responsibility.

Capabilities
• Relationship building - Develops virtual and other collaborative relationships to facilitate current and future objectives.
• Customer focus - Provides courteous, timely, and helpful services to encourage customer loyalty.
• Safety focus - Attends to precautions and proper procedures to guard against work related accidents and injuries.
• Verbal communication - Expresses ideas and opinions effectively in spoken conversations.

你的工作职责

• 在运营部主管/经理的带领下，与工程设施管理团队合作，确保提供良好的服务，包括对顾客体验产生积极影响的保洁工作。
• 作为连接聚会体验中心管理团队和工程设施管理团队的成员，对活动需要的设施安装和技术支持进行协调。
• 审核租户装修图纸，确保其符合聚会体验中心安全规定和标准流程。
• 作为连接聚会体验中心管理团队和工程设施管理团队的成员，关注能源消耗、水消耗、排放、废弃物管理等可持续发展内容并持续改进以提升绩效。与社区关系部门合作，执行公司内部和其他本地可持续发展倡议。
• 在消防安全、安保、设施安全、自然灾害预防、交通安全、犯罪预防、安全和环境问题培训等方面执行聚会体验中心风险管理规定和流程。
• 对消防设备、租户和事故调查进行日常安全检查和记录，协助完成宜家Blue调查。
• 确保充分执行聚会体验中心风险手册、英格卡中国风险有关规定、流程和例行程序等现有条例。
• 协助组织并参加聚会体验中心定期消防演习。执行基于英格卡中国基本要求制定的本地应急响应方案。
• 根据CCTV的要求，记录和管理日检/周检/月检报告，并确保钥匙和门禁卡得到妥善管理。
• 完成主管和经理分配的其他运营相关任务和紧急情况处理。
• In cooperation with Core Operation Team Leader/Manager to be the partner with Facility Management team to ensure delivering good FM service including cleaning with positive impact on customer experience.
• Be the member of interface between MP Management Team and FM Service for installation of events or any other activities that will require a technical component.
• Audit tenant fit-out drawing and secure tenant fit-out is in line with related safety and security rules and SOPs.
• Be the interface member between FM Service and MP Management team in terms of continuous performance improvement in sustainability area including energy, emissions and water management, waste management. Execution of company and other local sustainability initiatives, in cooperation with Community Engagement.
• Execute Meeting Place Risk Management on fire safety, security, facility safety, natural hazard prevention, traffic safety, crime prevention, training on safety & security and environmental issues, etc.
• Day-to-day safety check for firefighting equipment, tenant, audit and accident investigation and recording. Assistant on IKEA Blue Survey issue.
• Execute all applicable manuals and regulations including Ingka Centres Risk Manual, ICC risk related rule, process and routines.
• Assist to organize and participate fire drill for the meeting place regularly. Execute meeting place tailored emergency response plan based on ICC general requirements.
• Record and manage daily, weekly and monthly report per CCTV’s requirement. Manage access cards and backup keys.
• Other emergency case handling and tasks related with operation assigned by team leaders and managers

关于这个职能

To optimise the meeting place experience for the many people to drive visitation to the Meeting Places and IKEA and deliver sustainable business growth for our Partners and Meeting Places. Achieve operational results, drive efficiency improvements, and enhance commercial performance, brand value and sustainability performance of the Meeting Places.