IKEA Batu Kawan : Part Time Customer Relations Officer - Services

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed.
• I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
• I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
• I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• I know how to assemble IKEA products so I can assist customers who have difficulties assembling them. I also exchange component parts when they are needed offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues.

• Possess cheerful, pleasant personality with a positive mindset.
• Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
• Physically fit with hands-on approach.
• Meticulous with an eye for details and follow-up skill.
• Strong team player and able to work in a fast-paced working environment.
• Comfortable to handle basic food preparation.
• Able to work on rotating shifts and support retail operations during peak periods on public holidays weekends.

Please apply by 20 Feb 2025

Important Note: 

You are invited to this Life at Home Journey with IKEA, click here to begin Life at Home Journey With IKEA Your job application will be prioritized when your complete Life at Home journey with IKEA.

Read more about 

IKEA Vision and Story