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Conhecer e Perceber os Clientes

Retail Customer Service and Returns Associate

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  • Portland, Oregão
  • Customer Relations

Jobbeskrivning

  • Jobb-id: 358166

  • Datum inlagd: 17/08/2026

    • Why we will love you

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    Now is an exciting time to join IKEA! Our goal is to become accessible to more Americans by bringing IKEA closer to our customers physically and digitally. Our new Customer Meeting Points (CMPs) are compact locations offering a customer pickup hub, a furniture showroom with design services, and a home furnishing accessories market hall along with the opportunity to enjoy a Swedish bite. The store offering will vary depending on the location.
    As a Retail Communication & Interior Design Co-worker, creating inspiring, functional, and commercial home furnishing solutions, you will:
    - Apply home furnishing expertise to ensure they consistently reflect and strengthen IKEA across all functional media, including room settings, homes, vignettes, and sales support areas.
    - Maintain awareness of the Showroom matrix to ensure a diverse mix of styles, living situations, and price levels that create a dynamic visual tempo and distinct impressions.
    - Leverage visual merchandising expertise to enhance the distinctiveness of the IKEA identity through impactful store layout, compelling range presentations, and vibrant in-store vitality.
    - Drive business growth by executing the store action plan and collaborating across functions for long-term success.
    - Apply local insights to create inspiring, affordable presentations that reflect diverse styles and exceed expectations.
    - Prioritize visitor experience by minimizing disruption, maintaining safety, and ensuring strong visual impact while working on the shop floor.
    - Follow established routines and responsibilities, collaborate across functions, act swiftly to seize commercial opportunities, and stay mindful of how actions influence financial outcomes.
    - Ensure quality, efficiency, and cost-consciousness in range presentations by applying US-adapted guidelines, global tools, and best practices.
    - Contribute to an environment where the IKEA culture is strong and embraces the diversity of co-workers and customers.

    Together as a team

    Where others see home furnishing products, we see smart solutions to create a better everyday life. With a great deal of passion, imagination and brainstorming we turn colours, textiles and furniture into inspiring environments that excite, engage and convince IKEA visitors that they can do it too!

    Apply now!

    JOB TYPE: Permanent, Full-time
    BENEFITS ELIGIBLE: Yes
    HOURS: Requires full open availability
    We have two positions available.

    The pay range for this role is $19.96 to $28.20

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment

    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

    Qualifications

    • Associate degree in Interior Design or design-based field preferred.
    - 1 year relevant work experience.
    - Experience working with visual merchandising or interior design in a retail environment.
    - Visual competence with a keen eye for aesthetics.
    - Customer-focused mindset.
    - A passion for home furnishing, retailing, design and how people live at home.
    - Ability to work in a fast-paced retail environment.
    - Enthusiastic about assignments and working with others in a team.
    - Physical Demands: Lifting up to 50lbs and walking frequently.
    The starting rate/ salary for this position ranges from USD to USD and will be based on relevant work experience.
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