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Izlaženje u susret i razumevanje kupaca

Digital Meeting Point Manager (m/f/d) 38,5h/W - IKEA Austria GmbH

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  • Vösendorf, Austrija
  • Prodaja i upravljanje tržištem

Opis posla

  • Identifikacioni broj posla: 341252

  • Datum postavljanja: 19/08/2026

    • Who you are

    At IKEA, we're looking for an experienced digital leader who loves creating seamless customer experiences across all our channels.

    • You bring at least 8 years of proven leadership experience in an omnichannel environment, having created profitable and sustainable growth across all customer touchpoints
    • You have strong knowledge of web, app, social commerce, and live shopping retailing, with deep understanding of how to optimize the customer omnichannel experience
    • With your extensive business understanding, you know how to use data, AI, and insights to achieve organizational goals while driving financial growth and profitability
    • You communicate confidently and clearly in English, building strong relationships and influencing co-workers and leaders across the organization
    • Your experience in strategic business planning enables you to navigate complex, dynamic business environments while leading positive change

    Your responsibilities

    You will report directly to the Omni Area Manager, collaborating closely to deliver seamless, customer-focused digital experiences that enables profitable growth across all channels.

    • You take business ownership of digital customer meeting points including web, app, social commerce, and third-party platforms within our omnichannel environment
    • Together with commercial calendar and core area teams, you execute end-to-end merchandising across digital platforms to support launches, campaigns, and the Growth Plan
    • You own the overall performance of digital channels by setting KPIs, objectives, and key results that drive growth, engagement, and online performance including conversion
    • Through detailed E-Commerce P&L analysis, you identify opportunities and deviations while leading the Online Functional Review process and coordinating across functions
    • You execute and deliver the country roadmap according to local needs, developing and improving existing and new Digital CMPs while maintaining close dialogue with the global organization
    • By leading, coaching, and developing the digital CMP team, you foster a motivating environment focused on long-term skill-building, inclusive succession planning, and health and wellbeing

    Apply now!

    We warmly welcome all applications, especially from individuals with disabilities and those from diverse ethnic backgrounds. We believe in the power of individuality and personal motivation - so please apply online and include a motivation letter. A thoughtful and engaging motivation letter often tells us much more about you than degrees alone.

    This position is advertised as full-time. We are open to discussing part-time arrangements with suitable candidates during the interview process.

    The collective agreement minimum salary for this position is € 2.879,- gross per month (full-time). Based on an all-in contract (14x per year), we offer a minimum gross salary of € 6.180,- per month for this position. It is important to us that you are paid fairly and in line with your competences. Therefore, your actual salary will be determined together with you in a personal interview.

    Please note that for this position we do not offer mobility or relocation support.

    If you have job specific questions, please contact Anna Zakharii at anna.zakharii@ingka.ikea.com.




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