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Izlaženje u susret i razumevanje kupaca

Product Quality & Recovery Manager

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  • Greater Manchester, Manchester, United Kingdom
  • Prodaja i upravljanje tržištem

Opis posla

  • Identifikacioni broj posla: 373116

  • Datum postavljanja: 04/11/2026



    • IKEA Manchester are looking to welcome a Product Quality and Recovery Manager.

    Great products deserve a great journey. Following recent internal promotions and career moves within our team, an exciting opportunity has arisen for a Product Quality & Recovery Manager to join IKEA Manchester. From quality and safety to sustainability and re-use, you'll play a high-impact role in ensuring every IKEA product meets the high standards our customers know and trust, protect profitability, drive sustainability, and create outstanding customer experiences. This role would suit an experienced retail leader looking to take the next step into a senior management position, combining operational excellence with people leadership and a passion for creating a better everyday life at home.


    WHAT WE OFFER

    • The Start Date of employment will be: December 2026, to be discussed at interview.
    • Starting salary between £32,000 to £35,000 per annum, based on competence and experience.
    • 39 hours weekly, working 5 days out of 7 and alternative weekends.
    • Working hours are between 8am to 10pm.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • ​iBenefits – Rewards & discount portal​.
    • Free healthy meal option, salad bar, fruit, and hot/cold drinks​.

    ..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/


    WHAT YOU'LL NEED TO HAVE

    • A passion for home furnishings and experience working in a busy, customer-focused retail environment.
    • Experience leading and developing a team, ideally managing 10+ colleagues, with a proven ability to coach, motivate and inspire people to achieve strong results through your operational leadership.
    • Strong communication and relationship-building skills, with the ability to collaborate effectively across teams and create positive customer experiences.
    • Excellent organisational skills, with the ability to prioritise competing demands, manage workloads effectively and deliver against operational standards.
    • A commercial mindset, using data, insight and people leadership to drive performance and achieve business objectives.
    • A proactive approach, taking ownership, demonstrating accountability and continuously seeking opportunities to improve ways of working.


    WHAT YOU'LL BE DOING DAY TO DAY

    • Lead, coach and develop the Product Quality & Recovery team, creating a performance culture where people and customers are at the heart of every decision.
    • Manage a team of recovery co-workers and specialists to secure operational results and co-worker development.
    • Work collaboratively across the store to ensure robust product quality, safety, and compliance deviation routines are in place, preventing stopped-sale, defective or recalled products from reaching customers.
    • Champion IKEA's social, environmental and sustainability commitments by promoting initiatives that support re-use, re-shop and product recovery.
    • Build relationships in order to influence and drive a sustainability and profitability agenda across the Unit, focusing on initiatives which minimise product damage and losses, and maximise revenue.
    • Set clear goals and action plans for the department, regularly reviewing performance and driving continuous improvement across all touchpoints, including Back Of House processes, Physical Unit and Online Sales, and IKEA's customer Buyback programme.
    • Partner with leaders across the store to reduce product loss, maximise stock recovery and support the unit's sustainability and profitability goals.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and cover letter with your application so we can get to know you better.
    • As part of the recruitment process, shortlisted candidates may be invited to take part in a brief telephone screening call (approximately 15 minutes) to discuss their experience and motivation for the role.
    • Candidates progressing to the next stage will be invited by email to attend a face-to-face interview.

    We understand not everyone will be successful, but we promise to keep you
    informed either way.

    Additionally, we are unable to accept applications via email and encourage you to apply online as soon as possible.

    For any advice or support, email me at james.fraser1@ingka.ikea.com and I will be happy to help!












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