Quality Business Analyst

In Supply Chain Operations (SCO), we make IKEA products available for the many people in a simple, affordable, sustainable, and high‑quality way. 

When something does not go as planned, how we respond makes a real difference for our customers. 

Quality Deviation Management plays a key role in protecting customer experience, learning from what goes wrong, and reducing the cost of poor quality across IKEA’s global supply chain. Our work connects people, facts, and decisions across functions, countries, and partners, always with the customer in mind. 

By joining the Quality Deviation team, you become part of a global set‑up where collaboration, learning, and continuous improvement shape how we work every day. 

As Quality Business Analyst, you strengthen quality deviation management through data, insights, and analysis. You help the organisation understand where to focus and how to improve 

In this role you will: 

• Identify, collect, and validate data from multiple sources related to quality deviations. 

• Analyse trends, patterns, and root causes to highlight high‑impact improvement areas. 

• Support goal setting, prioritisation, and action planning through analytics. 

• Develop and maintain reports, dashboards, and performance insights. 

• Work closely with Business Navigation and quality teams to define and follow up KPIs. 

• Support teams with data analysis to address business issues and improvement opportunities. 

• Contribute to competence development by supporting others in data and insight usage. 

• Take part in projects and global assignments connected to quality development. 

• Engage in forums to improve ways of working, tools, and learning within non‑compliant flows. 

We are looking for someone who: 

• Enjoys working with data and turning numbers into clear insights. 

• Has experience in business analysis, reporting, or data analytics. 

• Understands how supply chain stakeholders influence quality performance. 

• Is comfortable working in a global, stakeholder‑rich environment. 

• Communicates insights in a simple and structured way. 

• Is fluent in English. 

In Quality Deviation Management, no two days are the same. You work in a global environment, close to real business challenges, where your contribution directly supports customer experience and long‑term improvement. 

We work together across roles, functions, and locations. We share knowledge, learn from deviations, and support each other to make things better, step by step. 

If you are motivated by problem solving, collaboration, and turning learning into action, there is a place for you in the Quality Deviation team.