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Ikea member of staff helping customers use touch screen
Srečevanje in razumevanje kupcev

Customer Coordinator

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  • Rhodes, New South Wales, Australia
  • Odnosi s kupci
  • Krajši delovni čas

Opis delovnega mesta

  • ID delovnega mesta: 335314

  • Datum objave: 25/03/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional information:
    • This role is Permanent Part-time, 60hrs/fortnight
    • Applications close Wednesday 8 April 2026
    • This role requires availability to work store operating hours as listed below, with flexibility to start earlier hours:
    o Sunday to Wednesday 8:30am to 8pm
    o Thursday to Saturday 8:30am to 10pm
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    In this role, you will:
    • Supervise the day-to-day operation of the customer team to ensure a positive and consistent customer experience
    • Coordinate and support co-workers to deliver accurate, positive, and efficient service across all channels
    • Handle customer complaints, claims, and payments with professionalism and care
    • Work closely with leaders to share feedback on team performance and daily operational priorities
    • Troubleshoot issues and take appropriate action, including incident response and authorisation processes
    • Collaborate with other functions to optimise the end-to-end customer shopping journey
    • Record customer insights accurately in relevant systems to support continuous improvement
    • Always maintain a safe and secure environment for customers and co-workers
    • Use your knowledge of the IKEA product range and services to offer solutions that meet individual customer needs



    The experience and skills required for this role are:
    • At least 1 year of experience in a customer-focused or customer service environment
    • Strong communication skills with the ability to build rapport with diverse customers and co-workers
    • Emotional resilience and confidence in handling challenging situations or conflict
    • Good numeracy and computer literacy
    • Ability to prioritise, organise, and make considered decisions in a fast-paced environment

    You have the knowledge & mindset of:
    • Understanding of customer behavior in an omnichannel retail environment
    • Knowledge of products and services, with a willingness to learn and grow
    • A strong customer-first mindset with attention to accuracy and detail
    • Alignment with IKEA values and a passion for diversity, inclusion, and teamwork

    Why you’ll love working at IKEA

    • A values-driven culture where leadership is everyone’s responsibility
    • Opportunities to grow both personally and professionally
    • A fast-paced, collaborative, and future-oriented retail environment
    • The chance to make a real difference in customers’ everyday lives
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