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Ikea member of staff helping customers use touch screen
Srečevanje in razumevanje kupcev

Customer Relations Assistant

Prijavi se
  • Nottingham, United Kingdom
  • Odnosi s kupci
  • Part Time
  • Regular

Opis delovnega mesta

  • ID delovnega mesta: 375774

  • Datum objave: 04/11/2026



    • IKEA Nottingham are looking to welcome Customer Relations Assistants to join our team.

    Love helping people, staying busy, and being the friendly face that turns a customer's day around? Whether you're welcoming customers through the door, solving a tricky returns query, or keeping the checkout running smoothly, this role puts you right at the heart of the IKEA customer experience.


    WHAT WE OFFER

    • The Start Date of employment will be: 6th December 2026
    • Hourly rate of £13.45 per hour.
    • 20 hours weekly, working 5 days per week including 3 out of 4 weekends.
    • 16 hours weekly, working 4 days per week including 3 out of 4 weekends.
    • 12 hours weekly, working 3 days per week including 3 out of 4 weekends.
    • Working hours are between 9am to 9:30pm
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
    • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

    ...as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/


    WHAT YOU'LL NEED TO HAVE

    • You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
    • You have a practical approach, love multi-tasking, and are passionate about being part of the team but also can work individually.
    • You are computer literate and able to work with technology.
    • The confidence to maintain composure and patience when dealing with a variety of customers.


    WHAT YOU'LL BE DOING DAY TO DAY

    • Providing a warm and welcoming experience by meeting and greeting customers at the store entrance, confidently engaging with visitors and offering support where needed.
    • Processing customer purchases accurately and efficiently, using the till system to register products and payments in line with IKEA routines and procedures.
    • Handling customer returns and exchanges, listening to customers' needs and finding appropriate, fair, and effective resolutions.
    • Ensuring all products are scanned accurately to maintain stock accuracy and support product availability across the store.
    • Following cash handling and security procedures at all times to safeguard financial transactions and company assets.
    • Contributing to a safe, secure, and positive environment for customers and co-workers by adhering to all store policies and safety standards.
    • Working at pace in a busy retail environment, including long periods of standing while delivering excellent customer service.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many.


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to complete an On-Demand HireVue recorded interview.
    • Successful candidates will be invited to an assessment center interview on the 17th of November.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    We are unable to accept applications via email and encourage you to apply directly to the job advert.

    For any advice or support, email james.fraser1@ingka.ikea.com and I will be happy to help!












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