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Ikea member of staff helping customers use touch screen
Interacţiunea cu Clienţii

Customer Care Medewerker

Candidatură
  • Zaventem, Belgia
  • Relaţii Clienţi

Descrierea postului

  • ID post vacant: 357682

  • Data afișării: 27/07/2026

    • Who you are

    '- You are passionate about home furnishing, retail design, trends and customer behavior
    - You inspire, lead and develop a team of visual merchandise co-workers in creating exciting, inspiring, sustainable, affordable and commercial range presentations that exceed visitors’ expectations, strengthen the IKEA brand and convert more visitors into customers
    - You are a real team player and know how to collaborate with colleagues from different functions
    - You see challenges as opportunities and dare to make decisions in a fast-changing retail environment
    - You are driven to improve ways of working, develop both business and people to achieve common goals
    - You have a design based education or similar work experience in leading creative processes
    - You always put customers in the center of everything you do

    Your responsibilities

    '- You inspire and engage your team to keep the IKEA store vital, up to date and innovative, in order to always offer something new for our customers
    - You lead, develop and recruit a high performing and passionate team that achieves goals, with the aim of long-term growth and profitability
    - Together with your team are responsible for the layout of the store and to execute range presentations with high quality, strong visual impact and efficiency that provide an inspiring and convenient shopping experience for our customers and that will strengthen the uniqueness of the IKEA brand identity
    - You connect with (inter)national stakeholders in securing the agenda and goals of Visual Merchandising
    - You translate the business plan of the store into specific action plans for your department
    - You spot and act quickly upon commercial opportunities
    - You create an outstanding customer experience

    About this work area

    Where others see home furnishing products, we see smart solutions to create a better everyday life. With a great deal of passion, imagination and brainstorming we turn colours, textiles and furniture into inspiring environments that excite, engage and convince IKEA visitors that they can do it too!

    Apply now!

    At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.
    We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

    In addition to a competitive remuneration, we offer:

    - Eco-vouchers
    - End-of-year bonus, holiday pay and sector premiums
    - An additional allowance if you come by bike
    - Private leasing of an electric bike, we are happy to give you a boost
    - Comprehensive hospitalization insurance
    - A private accidents insurance
    - Pension savings
    - A leave savings plan: choose how you want your late/early hours (before 7h and as of 19h) to be paid out: a supplement on your salary or in holiday hours
    - We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
    - A canteen where you can eat delicious food at very democratic prices
    - IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
    - ONE IKEA Bonus: an additional bonus based on your shop's results
    - IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
    - IKEA staff discount 15% on all your purchases
    - Team outings & staff parties, because togetherness is very important to us
    - A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments

    At IKEA, we believe in a diverse and inclusive workplace, where every individual is respected and valued. Our recruitment process is designed to be inclusive and bias-free, with equal opportunities for every candidate. We therefore encourage all candidates to apply, with their diverse backgrounds, identities and experiences. Our sites are always easily accessible by public transport, a deliberate choice to enable our employees and customers to travel sustainably.




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