Commercial Leader, Ikano Retail

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand , Philippines and Mexico – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

To enable sustainable growth, strengthen commercial excellence and ensure a strong customer focus across our business, we are looking to strengthen our commercial leadership team to support our next phase of commercial growth.  

 We are looking for passionate commercial talents to join us across key functional areas:

• Selling & Com&In
• Services
• B2B
• Fulfilment
• Customer Experience
• IKEA Food

As a Commercial Leader, you will be responsible to create and drive the long-term commercial strategies for Ikano Retail, lead the commercial development for your commercial function, develop capabilities and scalable solutions that drive sustainable growth and business performance. 

The focus areas for each Commercial Leader role include, but are not limited to:

• Selling & Com&In: Global growth plan, pricing, range, customer-centric selling, omnichannel communications
• Services: Services landscape and scalability, new service opportunities
• B2B: Global growth plan and scalability, pricing, financing solutions
• Fulfilment: Fulfilment cost-to-serve, customer fulfilment experience, and availability
• Customer Experience: Payments and financing, Customer Contact Centre, Pulse CX, and Brand Pulse

By working closely with country teams and cross-functional commercial leaders, you will transform local expertise into regional best practices, balancing local entrepreneurship with regional synergies, enabling alignment, knowledge sharing, and commercial excellence across Ikano Retail.

Your assignment

• Lead the strategic development and execution of your assigned commercial function while contributing to the broader commercial priorities across Ikano Retail.
• Drive a customer focused commercial agenda in all Channels
• Drive growth, customer value, and business performance through customer-centric and commercially focused initiatives.
• Endorse large scale and major commercial decision, ensuring alignment and scalability across markets.
• Identify where IKANO retail can scale with centralisation of tasks that prevent markets from focusing on commercial growth.
• Drive innovation, continuous improvement, and commercial effectiveness.
• Support the development of global commercial direction in collaboration with country stakeholders
• Lead the retail review process for your commercial function, enabling the successful implementation of the IKEA Concept and follow up of how we operate across different omnichannel customer meeting points in all markets.
• Together with the Markets identify, train and develop retail reviewers in the markets
• Facilitate knowledge sharing and competence development across markets; drive the adoption of best practices and common commercial solutions
• Identify functional competence gaps and drive initiatives to strengthen the commercial function areas through capability development, organisational design and continuous review of functional competence profiles.
• Act as a strong ambassador for your area of expertise and ensure one voice when communicating commercial priorities.

Your profile

You are a commercially minded leader with the ability to think strategically, influence stakeholders across the business, and turn ideas into impactful results.

You bring:

• A customer-centric mindset with solid commercial acumen
• Extensive leadership experience within retail, commercial, customer experience, marketing, fulfilment, services, B2B, food, or related commercial functions.
• Passionate about driving commercial growth through collaboration and creating value across markets.
• A proven ability to drive business growth and lead change in a complex environment.
• Ability to think and act strategically. write and develop strategies and identify opportunities for growth
• Strong stakeholder management and collaboration skills, ability to influence stakeholders across markets at regional and global level
• The ability to translate insights into scalable solutions and measurable business outcomes
• Demonstrates a strong "One IKEA" mindset, fostering collaboration and togetherness across countries and functions.
•  Deep knowledge of IKEA core processes, IKEA concept (commitments & mandatories), business cycles and commercial planning landscape.
• You should be currently working as a head of a commercial function on a country level.
• At least 10 years’ experience in an IKEA business leading a commercial function. Ideally you will have experience of both service office and IKEA store.

Please apply by 9th September 2026.

Interviews will run in parallel with the application period.  There may be preferred candidates for certain positions.

This vacancy is open to Ikano Retail co-workers only, with the role potentially could be based in all the operating market within Ikano Retail.