Risk & Compliance Manager, Ikano Retail

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand, Philippines and mexico – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

• Accountable for the creation and execution of the country's business risk & compliance plan based on the country's risk register, priorities, and business needs.   Ensure the integration of Ikano business to identify opportunities and risks through a risk-based approach.
• Lead the creation of country-specific risk and compliance insights to identify and act on risk and business opportunities. Implementation of risk management process i.e., risk assessment, root cause analysis, mitigation plans.
• Lead and conduct internal and external compliance checks and inspections on safety, and security standards in all retail units in Ikano Retail (i.e. Sec Check, i-conduct, etc.).
• Document and report relevant findings to management and relevant stakeholders.
• Lead the implementation of regional working methods and align ways of working to create a structured and systematic way of working throughout the country.
• Responsible for leading and developing high-performance Risk and Compliance functions.  This includes a matrix in the country, set goals, and KPIs to achieve an efficient, professional, and high-performing organization with identified talents to help grow risk capabilities to protect IKEA assets from theft, loss or damage and operating challenges.
• Lead the business continuity plans and crisis management work, ensuring that routines and response plans are implemented to ensure crisis preparedness throughout the country.
• Proactively identify emerging risks and ensure early involvement in new initiatives in business units and processes.  Lead and develop effective procedures to address emerging risks through the risk assessment process.
• Define and align the implementation of operating procedures in business units.
• Establish and refresh training materials to secure risk awareness is at a good level.  Support with the performance of training for co-workers and relevant stakeholders on safety and security.
• Develop a monitoring process to follow up on the retail units' action plans to ensure units are operating in compliance with IKEA Rules and SOPs.
• Responsible for the global and local business insurance package including all claims incidents.

• University degree with proven experience in risk management, compliance, internal control, and security in high-risk environments.
• Minimum 10 years of managerial experience in a multinational organization and/or managerial experience from running operations on-site/store level.
• Proven record for conducting risk workshops with relevant stakeholders to develop a risk framework and maintain a risk register to remain relevant to the country’s risk landscape.  
• Excellent team management skills: good communication, listening, and influencing skills.
• Excellent coach with patience to guide.
• Ability to make well-balanced decisions taking different business, people, and ethical perspectives into consideration.
• Ability to strike a balance between keeping a good overview and paying good attention to details.
• Driving strategy – a direct effort to achieve long-term business objectives.

• Understanding of IKEA requirements.
• Health, safety, and security policies, standards, and rules manuals
• Administration and auditing
• Crisis management, business continuity
• Understanding of business process and customer needs
• Risk management process and establishment of risk framework
• Investigations
• Insurance policies and claims handling process.
• Guideline and procedure drafting with an implementation plan.
• Development of training materials through the understanding of IKEA requirements

Please apply by 15th December 2025