Shopping Experience Manager

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People!

An IKEA Shopping Experience Manager drives a positive, seamless, and inspiring customer journey by leading teams, optimizing store layout/operations for easy shopping, implementing digital tools, managing family-friendly zones (like Småland), handling feedback, ensuring operational excellence, and developing staff to meet customer needs, ultimately boosting satisfaction and repeat visits through a strong focus on the IKEA brand experience. 

• Customer Journey: Ensure a smooth, inspiring, and welcoming shopping experience from entry to checkout, utilizing customer insights and feedback.
• Team Leadership: Recruit, develop, and lead the Customer Experience team, fostering a customer-focused and high-performing environment, including managers and co-workers.
• Store Operations: Oversee daily operations, ensuring areas are clean, tidy, stocked, and merchandised effectively, and implementing efficient workforce planning.
• Digital Integration: Support the adoption and use of digital tools to enhance the multichannel shopping experience.
• Family-Friendly Environment: Manage family zones (like Småland) to create a positive experience for children and parents, ensuring safety and compliance.
• Stakeholder Management: Collaborate with internal teams, external partners, and manage local community involvement.
• Brand & Concept: Uphold and reflect the IKEA concept and values in daily work, acting on feedback and competitive analysis. 

• Bilingual in Arabic (native) and English
• Experience: Proven retail/customer service management experience, ideally with large teams, and understanding of active sales.
• Leadership: Strong ability to lead, delegate, develop people, and build high-performing teams.
• Customer Focus: Deep customer orientation, business acumen, and ability to create a rewarding environment.
• Interpersonal: Excellent communication, collaboration, negotiation, and problem-solving skills.
• Mindset: Open, humble, energetic, hardworking, positive attitude, and willingness to learn and adapt. 

A few more details for you

This position is full-time and is located in Kuwait. 

Please send your CV in English and tell us why you would be a good fit for this role.