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Tecnologia e Inovação

Technology Service Area Manager - Service Management & Operations

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  • Bangalore, Karnataka, India
  • TI & Soluções Digitais
  • Full Time

Descrição da vaga

  • ID da oferta: 329218

  • Data de publicação: 13/02/2026

    • Who you are

    You have a relentless passion for enabling high-quality technology services today and in the future. You feel highly motivated and energized when working in an agile ever-changing environment where you operate both independently, interdependently, and cross functions in a truly collaborative way. You see endless possibilities and have a hunger to create the future within technology by embracing innovative ways of working. Leading, inspiring and influencing people is important to you, and you are keen to do so through our IKEA culture and values.

    We believe you are experienced in technology transformational change in large, fast-moving organizations. Moreover, you have at least 5-10 years of progressive and diverse experience in Service Management, Software Development, and IT Foundation Service Delivery. You are well-familiar working with ITIL framework and DevOps concepts, tools and ways of working as part of an agile Service Management & Operations organization. Your business acumen is strong, and so is your leadership skills. When you lead, you lead by example with high credibility and sound pragmatic judgment, ensuring all stakeholders’ agendas are well balanced.

    In addition, you have extensive knowledge and experience in the following areas:
    • Transforming and optimizing processes, behaviours and areas of technology
    • Leading and motivating large technology-focused organizations
    • Dev-ops and disciplines of enterprise digital development
    • Agile service management in an enterprise operational delivery model
    • Deep technology understanding of areas of responsibility
    • Cost drivers and effective leveraging of service delivery as well as the commercial consequences of technical decisions
    • Modern and information technology trends and directions
    • Efficient communication (both written and verbal) and collaboration on all levels within a technology landscape
    • Management experience with a team of similar size and impact is preferred.

    Your responsibilities

    You will be leading and owning initiatives and movements to create a modern digital foundation. You will lead focusing on people, processes and technologies within the Service Management & Operations Area to ensure that they deliver outcomes that support the goals of the IKEA business.
    When managing stakeholders across teams and functions’ needs to reach agreement in conflicting priorities, you will be there to balance those needs. The Technology Services strategy and roadmap needs to continuously evolve, and you will be collaborating with relevant consumers to collect the relevant input. The Technology Service Area Assets require management, you will be there to maximize the use and profit potentials!

    Furthermore, you will:
    • Lead and proactively transform several global areas such as Service Management, IT Service Desk, Operations Centre and Observability
    • Provide and manage the Service Delivery model for the Group Digital organization with the objective of ensuring operational stability and business continuity
    • Ensure provision of support related to our digital offerings in addition to proactive and preventive service management
    • Own and manage service management as a platform including tooling, integrations, processes, and implementation
    • Grow IKEA through empowering co-workers who can connect effectively, increase speed, share knowledge, collaborate, and learn continuously to serve the customer better
    • Drive the development and implementation of the Service Area roadmap and the Service Offering
    • Lead the operational activities and daily running of all the Services within the Area, ensuring that they meet the defined Service Level Agreements
    • Manage service area budget, e.g. budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency
    • Manage and improve supplier performance for suppliers in scope
    • Key member of Technology Services leadership team, represent Technology Services externally and act as key internal leader for our Digital Agenda
    • Identify cross-functional dependencies beyond the area and remove blockers when needed across consumer groups
    • Manage risks and ensure compliance with license agreements and applicable laws and regulations

    Our team within IKEA

    At Group Digital, we set the digital agenda to keep IKEA leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace.

    At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.

    Questions and support? Let's connect!

    Studies show that members of underrepresented communities don’t apply for jobs unless they’re 100% “qualified”. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

    From: “Why Women Don’t Apply for Jobs Unless They’re 100% Qualified” by Tara Sophia Mohr, August 2014”

    The role is based in Bangalore, India.

    "In line with our value of togetherness we believe the best way for us to collaborate and co-create is when we meet in the office. This is why we expect you to spend the majority of time in the office."

    If you have questions regarding the role, please contact acting Digital Technology Services Manager Rajshri Gadad at Rajshri.gadad@ingka.ikea.com. For questions regarding the recruitment process or other practicalities please get in touch with recruiter at jay.mistry@ingka.ikea.com.

    We continuously review applications, hence encouraging you to apply as soon as possible, though no later than 22nd February 2026. We look forward to receiving your application!

    In this role you report to the Technology Services Manager.

    PLEASE NOTE
    Please respect that due to GDPR we cannot review any applications coming to us in other ways than through our recruitment program. Please submit with your application in English.




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