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Conhecer e Perceber os Clientes

Unit Customer Experience Manager I

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  • Columbus, Ohio, United States
  • Relação com Clientes
  • Full Time

Descrição da vaga

  • ID da oferta: 334590

  • Data de publicação: 20/03/2026

    • Why we will love you

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    • Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
    - Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
    - Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar.
    - Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards.
    - Manages local community involvement and stakeholder relations, including public affairs.
    - Identifies, recruits, retains and develops talent to secure a diverse, competent, high performing team and future succession. Supports the leaders in doing the same with their co-workers.
    - Shares knowledge and good examples within your country to support competence development.
    - Oversees the local business plan and logistics action plan by ensuring these actions are implemented. Ensures proper follow up to make adjustments when necessary.
    - Leads the Loyalty and Customer Service team and working in collaboration with the Commercial Team, Logistics team to secure a seamless and high quality multichannel shopping experience.

    Together as a team

    In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

    Apply now!

    JOB TYPE: Perm, Full-Time
    BENEFITS ELIGIBLE: Yes
    HOURS: Salary role. Retail environment, must have open availability Monday through Sunday

    The pay range for this role is $84,503 to $125,698

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment

    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

    Qualifications

    Minimum Years of Experience: 7.
    - Previous retail experience required.
    - Previous management and leadership of large teams or groups required.
    - Proven track record with developing high level leaders.
    - Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.
    The starting rate/ salary for this position ranges from 84,503 USD to 125,698 USD and will be based on relevant work experience.
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