Your Profile

You have at least 1–2 years of experience in a customer-facing support role, preferably within a contact centre or customer support environment, with exposure to written channels such as WhatsApp and email
You understand how the Customer Care Centre serves as a key support channel before, during, and after customer purchases, ensuring a seamless experience across digital touchpoints
You are confident in handling written customer interactions, demonstrating clarity, empathy, and professionalism while maintaining the IKEA tone of voice
You have experience in managing customer complaints or sensitive situations, and are able to provide fair, customer-focused solutions that create win-win outcomes
You are passionate about contributing to business growth by delivering efficient, high-quality service through digital channels
You are flexible, fast, and solutions-oriented, able to manage multiple conversations simultaneously while maintaining accuracy and attention to detail
You demonstrate a courteous, professional, and friendly communication style in writing, ensuring every interaction reflects a positive brand experience
You are self-motivated and reliable, with the ability to work effectively both independently and as part of a team in a fast-paced environment
You communicate clearly and confidently in written English, with strong comprehension and attention to detail
You are comfortable using computers and customer service tools, including chat platforms, email systems, and case management applications

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