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Poznawanie i rozumienie klientów

IKEA Food Team Leader

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  • Auckland (Sylvia Park), Auckland, New Zealand
  • Restauracja (IKEA Food)
  • Pełny etat

Opis stanowiska pracy

  • Identyfikator oferty: 322387

  • Data publikacji: 08/12/2025

    • Our team within IKEA

    Want to make something extraordinary? Come make it at IKEA.

    We’ve just opened our first store in Aotearoa, and this is your chance to become part of the IKEA whānau. Together with all our co-workers, we’re on a mission to create a better everyday life for the many people.

    This is your opportunity to be part of something exciting. We’re looking for passionate leaders to help us create an unforgettable food experience for our customers. If you thrive in a fast-paced environment and love building strong teams, this role is for you.

    Working at IKEA has its benefits:
    • 5 weeks of Paid Annual Leave, Parental Leave Pay, and more!
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% discount for Co-workers
    • Provided Co-worker uniforms

    But that’s enough about us. Over to you now.

    Who you are

    As an IKEA Food Team Leader, you are or have:
    • Proven experience managing fast-paced environments (minimum 2 years), ideally in QSR or hospitality.
    • Experience leading a customer service team of 15–20 direct reports within a medium to large retail or food environment.
    • Friendly, engaging, and customer-focused mindset, with a genuine love for creating a welcoming environment.
    • Skilled in team leadership, rostering, and training, with a coaching style that brings out the best in others.
    • Strong understanding of food safety and hygiene standards, and ability to maintain compliance.
    • Resilient under pressure and able to plan and juggle multiple priorities, coordinating numerous moving pieces.
    • Ability to build rapport and effectively communicate with stakeholders at all levels to consistently deliver operational excellence.

    About this work area

    As an IKEA Food Team Leader, you will play a key role in creating a safe, healthy, and joyful food experience for our customers. Your responsibilities will include, but are not limited to:
    • Lead, develop and coach your team to deliver exceptional customer experiences, ensuring they receive the right support, training, and mentoring.
    • Maintain IKEA Quality and Food Safety Standards, including compliance with HACCP and local food legislation, and ensure operational routines are implemented daily.
    • Keep the Food department clean, organised, and inviting, ensuring both commercial and operational areas meet IKEA standards.
    • Actively sell and merchandise IKEA Food products, finding creative ways to drive sales and enhance the customer experience.
    • Support and lead change management initiatives within the department and across the store.

    What you need to know

    • This role is permanent, full-time.
    • The internal job title is Food Team Leader.
    • Work location is IKEA Sylvia Park.
    • As our store operates 7 days a week, you’ll need to be available to work on a rotating roster, which includes a mix of day and evening shifts aligned with our trading hours. Weekend availability is essential.
    • As part of the recruitment process, final candidates will be required to undergo a pre-employment check, including a Ministry of Justice (MOJ) check.
    • A leave blackout applies during December and January due to our store opening—no leave will be approved during this period.
    • IKEA is a non-smoking workplace.

    We need people like you

    This is more than just a job. At IKEA, we want to build careers that let you look back and know you’ve made it. That’s why we foster a work environment where you feel comfortable bringing your whole self to mahi and make the most of your talents. When you work at IKEA, you're joining a place where your ideas matter, your growth is supported, and your wellbeing comes first. Because that's what “making it” is all about.

    We believe everything we do comes with the responsibility to create a positive impact on people, society, and the planet. So, if you’re passionate about making the world a better place, making a whare an inspiring space, or simply making someone’s day, apply now and make it at IKEA.
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