Identyfikator oferty: 271165

Data publikacji: 26/12/2024

What you'll need to have
【Required Qualifications】
・1–2 years of experience in retail or logistics
・Hands-on experience in supply chain management, field service operations, and customer service
・Confident and clear communication in both Japanese (N2 level or above) and English (written and verbal)
・Proficiency in Microsoft Office and strong computer skills
・Proven analytical and numeric skills with the ability to identify necessary actions
・Experience in problem-solving and improving ways of working
・Residency in Japan with valid work authorization

【Purpose of this Job】
Responsible to execute administration and planning, follow up and enabling effective execution across assigned service areas.

【Your Responsibilities】
・Support and streamline service operations based on market needs
・Propose and implement improvements following standard procedures and IWAY (IKEA's supplier code of conduct)
・Optimize capacity planning, monitoring, and utilization of the fulfillment network
・Handle troubleshooting and root cause analysis for daily operations
・Analyze KPIs to enhance efficiency and improve customer experience
・Provide operational support to optimize home furnishing services
・Collaborate and coordinate with key partners at national and international levels
・Promote and implement sustainability initiatives in the area of responsibility
・Offer training opportunities to service partners
・Foster an environment that encourages innovation and new ideas

*For more details about IKEA Japan's delivery and pickup services, please refer to our website;
https://www.ikea.com/jp/en/customer-service/services/delivery/?itm_campaign=delivery&itm_element=Hamburger&itm_content=Services.

【Working Hours】
Flexible working hours under the flextime system (based on a labor-management agreement).

【Ｗhere you work/Access】
The Service Office (Head Office) of IKEA Japan is located on the 5th floor of IKEA Tokyo-Bay. We work in a hybrid style, coming to the office 2–3 times a week, with the flexibility to work from home on other days. The office is a bright, open collaboration space, fully furnished with IKEA home furnishings!

IKEA Japan Service Office
2-3-30 Hama-cho
Funabashi-shi
273-0012

Train
JR Keiyo/Musashino Line「Minami Funabashi Station」5mins walk
Keisei Electric Railway 「Funabashi Keibajyo Station」15mins walk

Car
Car/Motorcycle Commutation is available
*Cost of gasoline will be covered(by the rule),Parking spaces available
About this work area
【Employment Status】
- Full-time regular employee- 40 hours per week contract
- Probation period: 6 months
- Start date is the first day of every month (consult with us about your start date)
- Retirement age: 65 years old

【Benefits】
- Social insurance: welfare pension, health insurance, and unemployment insurance
- Transportation expense (up to 1,530 yen/day)
Parking spaces available for car commutation
-Paid vacation (available after 6 months of employment, up to 20 days maximum)
Our total yearly paid time off totals 127 days per year.
In addition, we also provide congratulatory or condolence leave, maternity leave, nursing care leave, childcare leave, paternity leave, childcare leave for partners, personal injury leave, nursing leave, volunteer leave, family care leave
No matter what life stage you are at, we have the leave to support you!
- Uniform rental (if required)
- Employee discount system
- Employee cafeteria
- Christmas gift
- Great value life insurance, long-term medical care insurance plans (opt-in)
- Retirement allowance system (corporate defined contribution pension plan: 3 years or more of service)
- Employee smoking area
- Extensive learning opportunities including Rosetta Stone (language learning) and Linkedin learning subscriptions
https://www.ikea.com/jp/ja/this-is-ikea/work-with-us/benefits-pub8c6da021

【OPEN IKEA internal recruitment system】
At IKEA we want you to take your career in the direction of your passions. When we recruit for an opening, the position is available to apply to by all IKEA employees. This includes domestic and international opportunities.
Where will your career take you? To the IKEA stores? A different country? Up and up in your current department? It is up to you!

【Working at IKEA】
Everyone has a home at IKEA. Our way of working values work, family, and individuality.
To get a better image of our culture, watch the following 9 interviews with some of our coworkers.
https://youtu.be/A6MBRKNRlGw

"At IKEA, we believe everyone has the right to be treated fairly and be given equal opportunities"
Diversity is a key to success; diversity comes in all shapes and sizes. Being ourselves, and contributing with our uniqueness, makes us all grow.
At Ingka Group, we welcome all dimensions of diversity. A diverse and inclusive workplace is good for our co-workers, for our customers and our business.
We strive to have a diverse and inclusive work environment where co-workers feel valued for their uniqueness, recognized for their diverse talents, and where they can be themselves.

IKEA Japan would like to explore together. If you have a passion for this position, please don’t hesitate to apply!
Let’s get closer to our vision of “creating a better everyday life for the many people” together!
https://www.ikea.com/jp/ja/this-is-ikea/work-with-us/diversity-and-inclusion-pub86a2cb59

If you are in need of support to apply, or to participate in an interview due to a disability, please contact us anytime at the following email: 029.recruiters.jp@ikea.com
Apply now!
【How to apply】
Think this might be the job for you? Please apply today using the register button on this page!
Attach a resume and cover letter, and we will get back to you as soon as we can.

＜Online company information session＞
The company information session is an opportunity to learn more about IKEA and working at IKEA.
We encourage you to attend.
*Reservations cannot be made here. Please check the latest session schedule at IKEA Japan website.
https://www.ikea.com/jp/ja/this-is-ikea/work-with-us/

*Please note that as part of the selection process, we may ask for references from those who have experienced working with you. The reference will be in the form of a questionnaire.
*As IKEA is a global company, time zones can affect the closing of application periods. Please apply at least 2 days before the deadline.
*Furthermore, it is possible a position's recruitment may close early if the contract has been filled. We advise that you submit an application as soon as you can.