Identyfikator oferty: 272446

Data publikacji: 15/01/2025

Are you a people person with a knack for turning frowns upside down? Do you thrive in fast-paced environments and love solving puzzles (especially the human kind)? We're on the hunt for a Customer Relations Supervisor who can juggle customer queries with a smile and sprinkle a bit of magic into every interaction. If you believe in the power of great service and have a flair for the extraordinary, we want you on our team!

IKEA Edinburgh are looking for Customer Relations Supervisors to join our team where we call our Customer Relations Supervisors Customer Relations Team Leaders.

WHAT WE OFFER

• The starting date for this role will be in February 2025
• 39 hours working 5 days out of 7 including late evenings and alternate weekends.
• This role offers a salary starting from £26,969 per annum, final salary offer will be made based on skills and experience.


WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.

..as well so much more!


WHAT YOU'LL NEED TO HAVE

• You have experiencing leading a team.
• You thrive in a dynamic and changing environment, where quick thinking and adaptability are key to success.
• You have a good understanding of customer wants and needs, using this knowledge to promote a customer first mindset in your team.
• You communicate effectively with a diverse range of people having an approach that you can adapt to best suit the message or recipient(s).
• You have an understanding of staff planning and use this to structure your own and your teams workload ensuring adequate cover to meet customers.
• You are comfortable making decisions and taking action using policies and procedures to guide you.


WHAT YOU'LL BE DOING DAY TO DAY

• Empowering co-workers through knowledge, confidence, trust, and motivation so they are always ready to support customers in the best way possible.
• Optimising the customer experience by encouraging your co-workers to work cooperatively with other departments, to take initiative and problem solve.
• Working with your team to build strong customer relationships that increase customer satisfaction and promote repeat visitation.
• Working within the Customer Relations Team to identify recurring issues, identify root causes, then working within the larger store leadership team to create action plans and implement changes.


WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many


RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email us @ emma.jones4@ingka.ikea.com and we’ll be happy to help!