Staff Planning Manager - IKEA Bang Yai

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. owns and operates five omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai, IKEA Phuket, IKEA Sukhumvit and IKEA Chiang Mai. To learn more, visit IKEA.co.th.

To ensure staffing optimisation process delivers to the needs of the store while continuously seeking and coordinating business opportunities through optimised staff planning focussed on our co-worker, customer and business.
Together with the Business Navigation manager, the Human Resource manager and input from the SPO Manager contribute to the store staffing approach followed by the development of a store staffing action plan which secures best use of available resources, a diverse, appropriate staff structure and meets the defined business and productivity goals, therefore contributing to the reaching of the regional staffing approach.

• Together with the Business Navigation manager, the Human Resource manager and input from the SPO Manager contribute to the store staffing approach followed by the development of a store staffing action plan which secures best use of available resources, a diverse, appropriate staff structure and meets the defined business and productivity goals, therefore contributing to the reaching of the regional staffing approach.
• Aware of the people strategy and ensuring the regional and local principles/ guidelines are implemented in the staff planning process reflected in our co-workers schedules and advise to Human Resource on recruitment and store staffing structure.
• Co-operate across functions in the store as a credible partner to ensure everyone understands and contributes to the Staff planning process with focus on co-worker, customer and business.
• Responsible for the utilization of staffing systems and tools in the store, ensuring they reflect optimized staff planning practices.
• Responsible for safeguarding the stores complete staff planning process from forecasting to execution of the schedule, by timely posting of schedules, ensuring scheduled hours include planned absences, advising managers in maximizing resource availability and skill-base across all departments while co-worker, customer and business needs are sustained.
• Responsible for following up on the store Staff planning process from forecasting, where highlighting commercial influences are taken into consideration, identifying and escalating when the scheduled or actual hours exceed the agreed financial framework and possible improvements in the process for the store are identified, to following up that schedules comply with all labor rules and internal requirements.
• Contribute to the delivery of objectives in the store staffing approach by securing close follow-up on staff planning and related retail KPI’s with accurate reporting leading to exploring best practices and opportunities for benchmarking throughout the regional staff planning matrix organization.
• Identify talent ensuring the competence development and succession planning for the Staff planning Specialists by providing transfer of knowledge, expertise, and training in all aspects of the staff planning process. Proactively identify emerging risks and ensure early involvement in new initiatives and units.

• Staff scheduling experience.
• Experience working in a customer-focused service industry, preferably retail.
• Success in management and leadership including conflict management and negotiation skills.
• Ability to adjust the style of communication to get the message across to the receiver and to give open and honest feedback.
• Good personal disciplines and an ability to work within set deadlines.
• Self-reliant, motivated and resilient with proven ability to work as part of a team as well as independently.
• Computer proficiency with intermediate MS Excel skills.
• Ability to inspire and influence others to see future possibilities.
• Demonstrate the IKEA values in the ways of working and communication.
• Ability to take and analyze complex data and make it simple, relevant and understandable for decision makers.
• Good reading and writing skills in English.
• Diploma with min 5 year relevant experience

Please apply by 31 December 2025