Assistant Tenant Coordination Manager (Toppen Shopping Centre)

Our vision “To create a better everyday life for the many people” is the reason why IKEA and our centres exists and why people choose and love to come to us. It is the driving force behind our success.
 
We believe home is the most important place in the world and by becoming “The leader in life at home” we will secure a strong brand position for IKEA and stimulate home furnishing interest on our markets. We want to be the “Preferred shopping centre destination” for retailers and business partners. For a successful future we must secure “Growth with long term profitability” and we will do this by a consistent focus within our four strategic cornerstones of Growth, People, Sustainability and Costs. 
 
Acting like a market leader in all our decision making and securing a “Market Leadership Mentality” in our organisation will drive us to reaching our vision.

The Assistant Tenant Coordination Manager is responsible for maintaining effective relationships with tenants in the initial phase and opening stages of fit out works. Reporting to Tenant Management Manager, the Assistant Tenant Coordination Manager ensures that all tenants accommodated within the terms & conditions of the Tenancy Agreement, House Rules of Toppen, Fit Out Manual, Design Guideline and Tenant coordination guideline.

Your assignment

• Coordination of the activities among tenants, construction companies and authorities. To manage the fit-out projects in the mall and ensure adherence to safety standards, TA specifications and work schedule.
• Daily interaction with teams from Construction, Leasing, Tenant coordination departments as well as Tenants and Contractors.
• Working closely with Service office Commercial Team for tenant fit out process, Test fit, and optimize lease area in centre.
• Cooperation with leasing department to prepare all requested technical layouts and ensure timely handover of retail lot to tenants.
• Supervision and coordination in final handover process, getting relevant permissions from the departments, final inspections (POI) and revisions.
• To ensure lease outline drawing in line with T&A.
• Manage the process of daily inspections to ensure tenants compliance on House Rules of Toppen, Fire safety standards and Tenant coordination guideline during fit out stages.
• Project owner for tenant Change Request, coordinate between tenant and Facilities and Operation for new provision. e.g. new and existing tenancies that require minor construction, infrastructural and remedial works during the post-occupancy stages.
• Follow up on the fit out findings during inspections to ensure closure.
• Tracking and reporting exchanges of plans and information with tenants.
• Organize handover kick off meetings with the tenants including briefing of Fit Out Manual, Design Guideline, Safety Guideline and House Rules of Toppen.
• Review tenant’s concept drawing in accordance with IKANO Centre’s guideline and continue improve the customer journey through the tenant’s design
• Ensure tenants’ fit out work are compliance of Toppen Rules and Regulation.
• Handling special projects from time to time.
• Work with others CMO departments to ensure tenant’s defects resolved.
• Working closely with SO Leasing, Facilities, Operation and Finance Department to arrange handback vacant units upon expired of tenancy.
• To ensure Vacancy Mitigation plan such as pop up store, creative display, creative window, hoarding and etc fully executed upon expired of tenancy.
• Support Service Office Commercial Team to review and revise the current standards for LOD’s to provide tenants with more details with regards to context, orientation and relevant adjacencies.
• Working closely with Leasing Team for Change Request cost estimation, project timeline with respective department.
• Ensure all fit out documents filled according to SOPs requirement.
• Responsible for filling up tenant change request.
• Responsible of correction of fit out drawing such as MEP drawing, As build plan and any drawings mentioned in SOPs or Fit out manual.

• Professional Certificate, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, required in Engineering, Interior Design, Architecture or Construction Management and 4-6 years of equivalent work experience.
• Strong organizational and time management skills.
• Pro-active with positive attitude, independent and strong organizational skills.
• Excellent communication, negotiation and interpersonal skills, ability to create and improve cooperation.
• Able to work independently and interdependently, able to multi-task.
• Possesses good verbal and written in English and Bahasa Malaysia. Additional language will be added advantages
• Strong skills in problem solving and able to think out of box when problem arise.
• Able to produce LOD, basic 3D and basic hand sketch.
• Advanced PC user: Microsoft office and Autocad.

We hire based on our values. Watch the video and answer the following question in your application:

Tell us about a time you strongly disagreed with your manager. What did you do to convince him or her that you were right? What ultimately happened?