Job ID: 266409

Publicatiedatum: 16/12/2024

Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
• $28.59 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:
• These roles are Permanent Part-time, 40hrs/fortnight.
• The internal job title for this role is Senior Sales Generalist.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
• Shift times range from 7:00am – 10:30pm (AEST/AEDT)
• Hybrid working arrangements may be available once established in the role.
• This position is located in our Remote Customer Meeting Point, adjacent to our IKEA Tempe store.
About this work area
As Senior Sales Generalist your responsibilities will include, but not limited to:
• Supporting in driving the remote selling of our kitchen's range including generating leads, planning, and purchasing through online chat and phone lines.
• Deliver exceptional customer experiences via answering customer inquiries, employing effective communication, problem-solving, and empathetic engagement.
• Prioritising your understanding of our customers’ needs and suggest home furnishing solutions that will solve their challenges, including proposing add-on products, working with cross selling, and upselling.
• Utilising your in-depth understanding of the product range and IKEA services to empower colleagues through education, ensuring a comprehensive grasp of the features and benefits of IKEA's products and the array of services offered.

As a Senior Sales Generalist you:
• Demonstrate outstanding interpersonal skills to engage effectively with customers over calls.
• Exhibit proficient computer literacy to navigate systems efficiently and input data accurately.
• Showcase strong problem-solving abilities to address customer inquiries and resolve issues promptly.
• Thrive in an independent work environment, showcasing self-motivation and initiative.
• Display resourcefulness in finding solutions and meeting customer needs effectively.
• Exhibit a genuine passion for design, leveraging it to enhance customer interactions and product recommendations.
• Drive sales through persuasive communication and a results-oriented approach.