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Leiderschap & Management

Market Sales & Customer Experience Manager (Canberra)

Solliciteer
  • Majura, Australia
  • Leiderschap & Management
  • Fulltime

Vacature omschrijving

  • Job ID: 279532

  • Publicatiedatum: 20/02/2025

    • Our team within IKEA
    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.
    What you need to know
    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information
    • This role is Permanent, Full time, 76hrs/fortnight.
    • As a part of the recruitment process this role requires a pre-employment national police check for the final candidate.
    • Applications close: Thursday 20 March 2025.
    About this work area
    As Market Sales & Customer Experience Manager you are:
    You are an experienced senior leader with strong commercial and business acumen, ready to drive the sales and customer experience agenda across the market. With an entrepreneurial spirit and a passion for home furnishings, you excel in driving extraordinary growth and enhancing brand positioning across an omnichannel landscape. Your goal is to optimise the customer journey from start to finish, ensuring outstanding customer satisfaction and business growth. You provide valuable customer insights and can inspire and influence the commercial team to continuously improve the customer experience.
    You lead by example, motivating your team to achieve remarkable business growth. Strategically, tactically, and operationally minded, you are adept at identifying and seizing commercial opportunities. Your understanding of customers, competitors, and the market helps you further grow IKEA. You collaborate effectively with commercial partners and stakeholders to steer the business and achieve goals. You are committed to creating an engaging and inclusive workplace where everyone can bring their whole selves to work. You are experienced in developing and building high performing home furnishing experts. You embody IKEA’s values and lead the business through your people.

    As Market Sales & Customer Experience Manager your responsibilities include but are not limited to

    • Lead the customer & selling assignment and unit strategy and be accountable for its performance.
    • Lead, coach and develop a high-performing Selling and Customer team, with a customer focused culture, to achieve planned sales, profitability, growth targets and provide a rewarding customer experience.
    • You, together with Commercial Team translate commercial action plans to operational goals and priorities, to address challenges, control budgets and people planning, providing support and guidance to co-workers.
    • Secure that local market, customer, consumer and competitor insights are used to identify local market potential and continuously improve sales performance and omnichannel customer experience.
    • Monitor individual and team performance to achieve goals and objectives, identifying and implementing corrective action where necessary

    To be considered for this role, experience in the following is essential:
    • Minimum 3-5 years’ experience in leadership or management within commercial functions.
    • Proven effective business acumen and strong understanding of profit and loss.
    • Successful skills in problem solving, conflict management and people development.
    • Skilled in making commercial decisions based on market data.
    • Experience of Omnichannel customer experience.
    We need people like you!
    At IKEA, work is so much more than a job. Come join us!
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