Job ID: 265136

Publicatiedatum: 14/11/2024

IKEA Exeter are looking to welcome two Weekend Customer Service Assistants to join our close-knit, friendly team.

This is your opportunity to be the friendly face that helps create unforgettable experiences for our many in-store guests. If you have an enthusiastic way of working, and enjoy providing great customer service, we want to hear from you!

This is a weekend-only role, where you will work both Saturdays and Sundays.

WHAT WE OFFER
• The Start Date of employment will be 14 and 15 December 2024.
• Hourly rate of £12.00 per hour.
• This is a weekend-only (12 hours a week) contract, working every Saturdays and Sundays. Ideal for those who have other commitments through the week.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save hundreds on High Street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest-free loans.
• End of year gift, Family Friendly policies and benefits.
• A subsidised co-worker restaurant with affordable hot and cold meal options, desserts, tea, coffee and drinks.
...as well as so much more!

Click below for a full list of our benefits:
https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

WHAT YOU'LL NEED TO HAVE
• You have a pro-active approach, love multi-tasking, and are passionate about being part of the team but also can work independently.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
• You have the ability to work full days on Saturdays and Sundays.

WHAT YOU'LL BE DOING DAY TO DAY
• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
• Serving our many guests in a fast and efficient manner on tills.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to- face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email ari.davies-ho4@ingka.ikea.com and I will be happy to help!