Job ID: 253144

Publicatiedatum: 04/09/2024

We are looking to welcome a value driven, customer focused Team Leader to join our spirited Customer Relations team.

Expected Starting Date: September 2024


WHAT WE OFFER

• Living Wage Foundation Employer

39 hours working 5 days out of 7 including 2 out of 4 weekends and late evenings.

This role offers a salary starting from £25,753 per annum, final salary offer will be made based on skills and experience.

We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the day, late evenings, and full weekends.

• Flexibility on availability to be discussed during interviews
• We offer permanent contracts, advanced scheduling & regular weekend off


WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.


WHAT YOU'LL NEED TO HAVE

We are looking for co-workers who can create a positive experience for our customers, so they will want to return and shop with us again.

We are looking for someone who:

• Is self-reliant and motivated with a proven ability to work as part of a larger team.
• Has the ability to prioritize and organize work and the work of others in order to make the most efficient use of the time available.
• Has the ability to plan staffing needs according to the customer flow.
• Has strong communication skills with the ability to adjust the style of communication to get the message across to the receiver.
• Is a confident decision-maker with common sense and attention to detail
• Has experience of actively meeting customer needs through understanding customers in a service industry.
• Good at solving problems and working under pressure
• Leadership experience is beneficial.


WHAT YOU'LL BE DOING DAY TO DAY

• Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible.
• Leading by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimize our customers' experience.
• Optimize the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.
• Work to actively secure the IKEA culture by maintaining specific focus on togetherness and accepting and delegating responsibility.
• Understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of the customer.


WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. We are an equal opportunities employer.


RECRUITMENT PROCESS INFORMATION

If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, if successful you will be invited to an interview with one of our hiring managers.

Come see the wonderful workday, where we create a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email us @ emma.jones4@ingka.ikea.com and we’ll be happy to help!