Job ID: 266221

Publicatiedatum: 13/11/2024

What you need to know

Hej!

Are you ready to join us on our journey of creativity, collaboration, and making everyday life better for millions of people around the world? Are you just as excited to provide a great digital workplace experience for our co-workers?
Welcome to INGKA.

In the Co-worker Devices team, we manage a range of products and services related to the devices and endpoints used by IKEA co-workers across various business functions, including stores, warehouses, and offices. Our team ensures that these devices are secure, resilient, and user-friendly, with a strong emphasis on the One Device initiative to provide seamless and efficient experiences for mobile co-workers.

The team provides strategic guidance and advice for enterprise device platforms, leading product domains and tech services to enhance the experience for our co-workers. The team have full responsibility for Product, Engineering, and Delivery, working closely with a service integrator.

We are now looking for a Service Delivery Leader to join us in a dynamic and rewarding journey that blends strategic foresight with compassionate leadership.
This role demands resilience, adaptability, and a relentless commitment to excellence. As a beacon of motivation and guidance, you will empower the team to overcome challenges and achieve their highest potential. By cultivating a culture of collaboration and innovation, every day is an opportunity to inspire, lead, and make a meaningful difference.

This role is about infusing energy and passion into every project, turning ordinary service into extraordinary journeys. With a spirit of curiosity and a heart full of empathy, you lead with a spark that ignites enthusiasm and drives your team to new heights. As a Service Delivery Leader, you transform the mundane into the magical, crafting a legacy of excellence and making every day a celebration of success and growth.

What do you need to have

As our Service Delivery Leader, you are the key connector. You enjoy leading and managing partners and stakeholders and working together to create positive outcomes for consumers through products and services.

You are passionate about how technology creates amazing co-worker experiences and have a settler and innovative mindset. You oversee implementations and are ready to roll up your sleeves and make things work. You collaborate with the engineers and product owners of the area, as well as the service integrator and the digital markets, to ensure that the products and services reach our consumers as planned and operates smoothly.

• Obsession about consumer problems and needs and naturally curious in how to solve them.
• Passionate about developing IKEA by building relationships, partnerships and networks.
• Passionate about ensuring high-quality and high-performing digital product and service delivery synergized with agile/iterative ways of working.
• Inspired by rapidly changing situations, navigating in complex and imperfect environments.
• Motivated by working both independently and interdependently in the service delivery network and across functions.
• Gets energy from working with agile and in a multi-speed IT delivery environment.
• Motivated by sharing and living the IKEA culture and values.

As a Service Delivery leader, you have:

• Deep knowledge of service delivery-related practices and IT governance frameworks.
• Excellent knowledge of Service Management, agile and Software Engineering delivery models.
• Strong ability to build trustful relationships with stakeholders and business partners.
• Strong ability to identify and capture the IT part of business opportunities and able to deliver Service Management and Operations frameworks, practices and guidelines and automation that enable constant development in IKEA.
• Strong influential and versatile leadership that inspires and guides individuals on objectives.
• Strong ability to navigate and lead business and people in a complex, ambiguous and fast-changing business and IT environment.
• Ability to lead and work with longer-term strategic agendas and operations with focus of the end-to-end service delivery.
• Ability to demonstrate a data informed and outcome-driven mindset.

A day in your life with us

Key proven experience and skills:
• Formal qualifications in Information Technology, Computer Science or any engineering equivalent.
• Minimum 10+ years of progressive and diverse experience equal in Digital Foundation delivery with proven track record of delivering products and services that provide substantial value.
• Demonstratable experience in working in agile/scrum environments in complex global organisation.
• Strong leadership and collaboration skills with experience of leading others, including leaders.
• Demonstratable experience of operating in a multi-speed IT delivery environment and with related frameworks such as ITIL4, SAFe, Site Reliability Engineering, etc.
• Demonstratable experience with ServiceNow and tools related to Continuous Integration/Continuous Delivery (CI/CD).
• Proven experience in change management, digital transformation and working in rapidly changing environments.
• Strong demonstrated technical competence for the dedicated area.


DAY TO DAY RESPONSIBILITIES

The Responsibilities will include;
• Responsible to align the approach to Service Management practices across digital areas, countries and towards Ingka core businesses to ensure consistent, robust and complete implementation of necessary service delivery guardrails and usage of practices.
• Lead and work closely together with peers across the totality of Ingka and across IKEA to strengthen and contribute to excellent service delivery across IKEA value chain.
• Cross-Collaborate with peers to secure the competence and capacity of the engineering teams required to ensure great service delivery.
• Accountable to escalate service delivery risk decisions across areas/countries to the relevant level of management decision.
• Create, develop and maintain the service management community in the assigned area across engineering teams, ensuring service level agreements are being met.
• Continuously develop, improve and evaluate Service Management capability, performance and effectiveness within areas and plan future competence needs aligned with the Digital Strategy and the respective area’s strategies and roadmaps.
• Ensure Service Management & Operations capabilities are correctly received and embedded into the engineering teams to ensure that sufficient expert support is available to the areas in implementing necessary guardrails.
• Identify the goals and drive the implementation of Service Delivery practices, ensuring standardization and coherent ways of working across all areas.
• Collaborate closely with other networks of expertise and provide input and requirements to ensure great consumer experience.



We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

Apply now!

This role is based in Bangalore, India and you will report to the Service Manager of Co-Worker Devices team.
In this recruitment there is no relocation support provided by IKEA, hence we're looking for people already living or in a commuting distance to the mentioned location of the role.