Job ID: 245303

Publicatiedatum: 12/10/2024

Who you are

Customer Fulfilment (CFF) is a fundamental part in making IKEA omnichannel multichannel retailing a living reality. To support IKEA in achieving
business objectives, CFF acts as a fully integrated, process-oriented organization with an end-to-end approach to develop our business and deliver
results across functions together with our partners.

• You can manage a high-volume and vibrant retail business in a fast-changing omnichannel environment and to make things happen with
flexibility, speed, and simplicity.
• You are passionate about leading the business through people and have a strong belief in the individual potential to develop.
• You are eager to deliver customer value and excellence in operation within a fast-paced supply chain environment.
• You are inspired by working on tactical and operational level.

Your knowledge, skills, and experience include:

• Good knowledge of Customer Fulfilment performance monitoring and influencing factors.
• Good knowledge of working methods securing excellence in Fulfilment Operation processes together with relevant stakeholders.
• Previous experience demonstrating strong leadership skills and the initiative to coach diverse teams.
• Very good knowledge of all relevant standard operating procedures for Customer Fulfilment to keep all co-workers and customers safe.
• Good knowledge of resource planning in accordance with potential sales scenarios, forecast and fulfilment flows allocation.
• Fluent in German and English, both written and verbal.

What you'll be doing day to day

Our Fulfilment Operations department secures and executes the excellence in end-to-end operation within a unit including inbound, replenishment,
picking and service execution:
• Responsible for securing efficiency, implementing improvements, new processes, technologies, and ways of working throughout the fulfilment
operations to enable an excellent customer and co-worker experience.
• Securing a close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management,
support functions, and External Transport/Service Providers to maximize goods availability and customer order fulfilment efficiency.
• Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health,
safety & security within the Fulfilment Operations team.
• Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team cultivating communication, flexibility,
performance culture, competence development and succession planning,
• Responsible for the implementation of the Customer Fulfilment Sustainability agenda.

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply
process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing
costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re
passionate about working together to improve the customer experience at IKEA!

Apply now!

The minimum salary for this position, based on full-time employment (38.5 hours per week), is €3.000 gross per month (all-in contract).

Working hours: Flexible from Monday to Saturday between 5:30 am and 8:00 pm, 5 days a week - every second Saturday.

We explicitly welcome applications from people with disabilities as well as those with diverse ethnic backgrounds.

Good to know: Our selection process begins before the application deadline. As soon as we find suitable candidates, we conclude the selection process.

So, send us your motivation letter and your resume with all relevant information about you as soon as possible. We look forward to your application!

We are looking for people who are open-minded, appreciate Swedish corporate culture, and have a passion for interior design. We ensure that our employees feel comfortable with us.

You can find more about our benefits and development opportunities here: