B2C Planning Advisor | Retail | IKEA Festival City

Job Requisition ID: 176156 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The Home Planning Advisor is responsible for achieving individual sales targets and contributing to store sales targets through efficient and courteous home planning services. This role involves coordinating meetings with customers for customized consultations, ensuring stock availability, and providing feedback to management. The Advisor represents IKEA's brand values by maintaining high standards of customer service, supporting sales strategies, and delivering solutions to small businesses and home customers. Success in this role requires strong communication with various departments for seamless operation and enhancing customer satisfaction.

What You Will Do:

Operational

• Plan meetings with customers according to the scheduled workload to ensure proper planning.
• Provide updated list of stock levels to inform customers of any problems and recommend solutions based on availability.
• Maintain accurate knowledge of style groups to provide well-planned solutions in line with store priorities.
• Provide feedback to the Sales Manager on irregular orders and out-of-stock articles to rectify deficiencies.
• Generate sales reports regularly (Monthly, Quarterly, Yearly) to manage performance.

Customers

• Coordinate customer orders with in-store logistics to maintain stock levels for other customers.
• Provide friendly and professional service to assist customers, follow up on queries for excellent service.
• Contact customers post-delivery to address complaints and ensure commendable support.
• Generate ICSS results to monitor customer satisfaction.

Commercial

• Meet sales targets and communicate with management to improve efficiency in home planning.
• Remain aware of department, individual, and store sales targets to take corrective actions as needed.
• Initiate sales steering to improve margins and reduce outgoing articles.
• Provide weekly and monthly KPIs to help department improvements and customer service repeat business.
• Maintain strong communication with line managers, logistics co-workers, sales executives, and customer service.
• Schedule convenient delivery and assembly times, updating necessary departments for efficient functioning.
• Communicate with contract sales department to ensure queries are addressed and business opportunities are not lost.
• Gather feedback from Commercial Group and HD to optimize customer experience and sales effectiveness.

Required Skills To Be Successful:

• Commercial awareness.
• Strong customer service skills.
• Fluency in written and spoken English.
• Ability to work collaboratively and lead within a team environment.

What Qualifies You For The Role:

• Higher Secondary education.
• 2 to 3 years Retail Experience.
• Commercial awareness and strong customer service skills.
• Fluency in written and spoken English. Ability to focus on customer needs, accountability, continuous improvement, personal leadership, and teamwork.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.