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運営、統括、リーダーシップ

Deputy Market Sales & Customer Experience Manager (Rhodes)

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  • Rhodes, Australia
  • リーダーシップ & マネジメント
  • フルタイム

職務記述書

  • 求人ID: 277555

  • 掲載日: 21/02/2025

    • Our team within IKEA
    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.
    What you need to know
    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information:
    • This role is Permanent, Full time, 76hrs/fortnight.
    • As a part of the recruitment process this role requires a pre-employment national police check for the final candidate.
    • Applications close: Friday 21 March 2025.
    About this work area
    As Deputy Market Sales & Customer Experience Manager your responsibilities will include, but are not limited to:
    • Lead the customer & selling assignment and unit strategy and be accountable for its performance.
    • Lead, coach and develop a high-performing Selling and Customer team, with a customer focused culture, to achieve planned sales, profitability, growth targets and provide a rewarding customer experience.
    • Collaborating with the commercial team to translate commercial action plans to operational goals and priorities, to address challenges, control budgets and people planning, providing support and guidance to co-workers.
    • Secure that local market, customer, consumer and competitor insights are used to identify local market potential and continuously improve sales performance and omnichannel customer experience.
    • Monitor individual and team performance to achieve goals and objectives, identifying and implementing corrective action where necessary

    As Deputy Market Sales & Customer Experience Manager you are:
    • An experience retail leader with extensive commercial knowledge and an entrepreneurial mindset, poised to deliver significant growth and enhancing the brand’s positioning within an omnichannel environment.
    • A data-driven professional with a strong ability to incorporate figures, results, and facts into presentations, communication, and daily operations, ensuring informed decision-making and measurable business outcomes.
    • Strategically and operationally skilled and proficient in recognising and capitalising on commercial opportunities.
    • Passionate about the customer journey from start to finish across omnichannel, ensuring every touchpoint delivers high levels of customer satisfaction and supporting business growth with detailed customer insights and analysis to guide continuous improvements.
    • Dedicated in creating an engaging and inclusive workplace where all team members feel valued and empowered to bring their full selves to work.
    • Fully embodying IKEA’s values in all actions and decisions, contributing to leading the business through a people-focused approach that resonates with IKEA’s core values.

    To be considered for this role, experience in the following is essential:
    • Minimum 2-4 years’ experience in leadership or management within commercial functions.
    • Proven effective business acumen, people management skills and a thorough understanding of profit and loss.
    • Proven experience to implement plans into reality and make things happen.
    • Successful skills in problem solving, conflict management and people development.
    • Skilled in making commercial decisions based on market data.
    • Experience of Omnichannel customer experience.
    We need people like you!
    At IKEA, work is so much more than a job. Come join us!
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