求人ID: 263069

掲載日: 24/10/2024

Are you able to understand the diverse needs of customers and want to make their dreams of a beautiful home come true? Join IKEA – together with us, support the daily operation of the IKEA store in Szczecin to better answer the needs of our customers in the world of omnichannel sales. For our team, we are looking for people who think outside the box, constantly look for effective solutions, and – above all – want to work with people and for people.

ABOUT YOU:
• have 2-3-years managerial experience in Business Management (FM position), Logistics, Customer Relations or equivalent knowledge of key store processes and how to deliver the best customer service,
• experience of working in a fast-paced retail environment and a proven track record of getting things done,
• ability to work on a tactical and an operational level in unknown environment and you know how to plan the business on a strategic level,
• excellence in prioritising and organising your work and the work of others to make the most efficient use of time available,
• strong analytical skills to follow-up and continuously improve to the customer experience journey,
• have the ability to work through others, set priorities, delegate responsibility and give open and honest feedback,
• ability to communicate fluently in English and Polish,
• you are IKEA values Ambassador and share them with co-workers by leading by example.

ABOUT THE ROLE: As a Customer Logistics Manager you will act as a Leader of the Logistics and Customer Functions and member of Management team in the store, driving the totality of the business agenda. You will create extraordinary growth in sales & visitation by spearheading the omnichannel competitive challenges, securing strong brand positioning, local home furnishing expertise and a seamless omnichannel customer experience. You will act as a business partner to the Market Manager, providing strategic advice and functional expertise to drive the retail agenda in line with logistics and customer priorities.

ABOUT THE ASSIGNMENT:
• act as a member of the Commercial Management Team and proactively contribute to IKEA business plan, commercial plan and commercial calendar process,
• Secures competitive position of IKEA in a omnichannel retail environment, in close cooperation with relevant stakeholders (e.g. Store Commercial Manager, BNOM, P&C Unit Manager),
• actively contributing to the creation of the store business plan and converting business plan goals into clear actions within the customer services & goods flow area and implementing these actions,
• taking responsibility for planning, organising and monitoring the flow of goods in your store from delivery to restocking,
• being passionate leader of your team – developing the business and your people at the same time,
• provide the frontline business operations with expertise, so that the customer is taken care of with quality and speed, across all journeys where needed,
• follow up and identify continuous improvements to the customer experience journey, in order to deliver an excellent customer satisfaction, and maximize conversion in all touchpoints,
• empowering your function by delegating responsibilities to help them grow and develop according to their individual ability and experience,
• embrace the digital transformation in the market and be a digital ambassador in the function.


WE WANT:
• to provide you a contract of employment,
• that you would develop and build your skill with us – together we will create a development path that will suit your needs,
• to ensure the safety of you and your family - we provide medical care, Pension Plan and Accident Insurance,
• to appreciate your achievements,
• to give you the opportunity to choose additional benefits ex. cafeteria programme (including eg. Multisport card) – learn more on www.ikea.pl/TwojaStronaPracy. Due to the fact that this position requires specific competences, please attach any file to your application in which you will present us your experience.

Due to the fact that this position requires specific competences, please attach any file to your application in which you will present us your experience.

We regularly meet with candidates and might end the recruitment process sooner than planned. Don’t wait to apply!

Questions and support? Let’s connect! 

Learn more and apply till 31.10.2024 on www.ikea.pl/TwojaStronaPracy.