• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Free Co-worker parking • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers). • Bonus programme (where eligible) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information: • Position type: Permanent, Full-time, 76hrs/fortnight (hybrid) • Internal job title: Remote Team Leader (within the Resolutions Department) • This role is based at IKEA Customer Service Office, Tempe, NSW • Working hours: availability required between 7:00am - 9:00pm (AEST) weekdays and alternating weekends
About this work area
As Customer Resolutions Team Leader your responsibilities will include, but are not limited to: • Working collaboratively within our operations team whilst leading, coaching, and motivating your own team of co- workers. • Ensuring your team are knowledgeable, competent, and inspired to provide exceptional customer service. • Supporting IKEA to exceed our customer expectations by securing a fast and easy customer experience. You will facilitate this through delivery of high performing, efficient, and quality contacts in the different remote customer meeting points. • Handling conflict and providing constructive feedback. You will be instrumental in refining and updating working processes and will be proactive in building relationships with stakeholders to secure customer centricity. • Understanding the needs of our customers and have the confidence to support all their needs throughout their shopping journey at IKEA.
As Customer Resolutions Team Leader you have: • The ability to deliver an exceptional customer experience by building and leading a high-performing, competent customer resolutions team that engages with customers in all channels. • Previous leadership experience, leading people and working within a team. • Strong time management skills. You can prioritise and delegate work for yourself and your team, ensuring organisational excellence. • A problem-solving mindset, with an attitude where no task is too difficult to overcome. • Previous experience working in a high volume, dynamic & fast paced environment. • Strong communication skills with the ability to adjust your communication style based on the platform or receiver. • Good knowledge of change management and understanding of key factors for a successful change initiative. • Proficiency in decision-making and taking responsibility for customer issues.
We need people like you!
At IKEA, work is so much more than a job. Come join us!
