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接客

Customer Service Advisor - Contact Centre

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  • Peterborough, United Kingdom
  • カスタマーリレーションズ
  • フルタイム

職務記述書

  • 求人ID: 290323

  • 掲載日: 20/05/2025



    • We at IKEA Peterborough Customer Support Centre are expanding our team and are looking to welcome full-time Customer Service Advisors to join our amazing team.

    Are you a customer service enthusiast who delivers high-quality support and thrives in a challenging environment with new tasks every day?

    As a Customer Service Advisor, you’ll be the friendly voice our customers rely on whether it's through phone calls, online web chat, emails, and social media. You’ll handle inquiries, resolve issues and turn complaints into chances to sprinkle a little IKEA magic. We see problems as a chance to brighten our customers’ day.


    WHAT WE OFFER

    • The Start Date of employment will be: 23rd June 2025
    • Competitive hourly rate of £12.60 hourly rate (£25,552.80 PA).
    • 39 hours per week over 5 days out of 7 and every 2nd weekend, working from our IKEA Peterborough Unit. Various shifts available between 07:00 – 20:15 hours.
    • After completion of 3 - 6 months there is an opportunity to apply for hybrid working arrangement (minimum 1 day per week in office).


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
    • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

    ...as well so much more!
    https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/


    WHAT YOU'LL NEED TO HAVE

    • Previous experience working within customer service.
    • The ability to build good rapport with customers, demonstrate understanding and effectively use various communication channels.
    • Resilience and the ability to maintain focus during times of stress.
    • Experience using IT Tools, with significant attention to detail and a willingness to learn and grow within a changing environment.


    WHAT YOU'LL BE DOING DAY TO DAY

    • Engage with customers to resolve a variety of issues, ensuring a positive and efficient experience.
    • Meet Contact Centre standards, KPIs, and desired service levels to deliver effective customer service.
    • Receive ongoing coaching to enhance your skills and ensure you consistently meet and delight our customers.
    • Work with Microsoft Office 365, Customer Resolution management and delivery systems.



    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many.


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be required to complete a short video interview with pre-recorded questions
    • Shortlisted candidates will be invited by email to attend an assessment centre.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email Recruiter Lisa - lisa.cathcart@ingka.ikea.com and I will be happy to help!












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