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技術、イノベーション

Intern Digital Service Operations

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  • Haarlem, Noord-Holland, Netherlands
  • IT & デジタルソリューション
  • インターン

職務記述書

  • 求人ID: 288362

  • 掲載日: 28/05/2025



    • Are you passionate about IT and eager to gain hands-on experience in a dynamic environment? Join IKEA as an IT Intern in Digital Service Operations and help us support our end users with their technical needs. This is your chance to work in a collaborative team where your contributions make a real impact.

    A day in your life with us

    As an IT Intern, you will focus on end-user support for desktops, laptops, and business applications. Your tasks will include ticket management, assisting with problem management, installations, and registration of new hardware. Flexibility and initiative are key, as no two days will be the same. You will learn:

    - Handle end-user requests and provide technical support.

    - Manage tickets and assist with problem resolution.

    - Install and register new hardware, including laptops, mobile devices, monitors, printers, and peripherals.

    - Collaborate with the Digital Service Operations team to ensure smooth operations.
    Maintain confidentiality and professionalism while dealing with a wide variety of people.

    Our team within IKEA

    Can you imagine? IKEA started out as a small mail-order business in Älmhult, a village in the Swedish countryside. Today, you can find us in 63 countries with a unique range of products. Working at IKEA means working in a world of ideas. A world that our colleagues describe as a workplace where everyone is welcome and you can be yourself. Where together we make a difference for as many people as possible and the planet. But also a workplace where you determine your own career steps and where there is plenty of room for your practical creativity and ideas. And all this while working in a nice team with colleagues who are always there for you and support you when needed.

    You will be part of the Digital Service Operations team as a technical support intern. This TSS team supports 16 INGKA locations in the Netherlands. Having a driving license or access to a car is a plus, but we can also provide you with a company car if needed.



    You are an enthusiastic and proactive person who can work accurately and independently. You are assertive, not afraid to ask questions and share your opinion. You are eager to learn and able to connect theory to practice. t IKEA, we value individuality and creativity. We are looking for someone who is:

    - Following an IT-related study with a minimum level of MBO 3 and the internship is part of your educational program.

    - Demonstrate ability to handle end-user requests 

    - Excellent communication skills, both written and verbal (in Dutch and English) 

    - Knowledge with electrical devices and computer hardware, including laptops, mobile devices, monitors, printers and peripherals 

    - Any experience with ticketing system is a plus 

    - Has the ability to deal with a wide variety of people with tact, courtesy and professionalism while often maintaining confidentiality; 

    - Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care

    Good for the planet and for you

    At IKEA, we believe in doing better every day. We offer a supportive environment where you can grow and make a difference. We are proud of our informal, open work atmosphere where your opinion counts. It's a fun, educational, and dynamic place to intern and develop yourself. Start as an intern at our Service Office in Haarlem for 38 hours and receive:

    - A monthly internship allowance of €340 gross (based on 38 hours).
    - This internship starts from the beginning of September for 5-6 months.
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