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Ikea member of staff helping customers use touch screen
接客

Customer Support Centre Representative

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  • Tempe, オーストラリア
  • カスタマーリレーションズ

職務記述書

  • 求人ID: 343902

  • 掲載日: 19/05/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional Information:
    • Position type: Permanent, full time 76 hours per fortnight.
    • Internal job title: Resolutions Generalist
    • Work location: Customer Service Centre (RCMP), Tempe NSW. 
    • Working hours: availability required between 8:00am to 8:30pm (AEST) weekdays and alternating weekends (both Saturday & Sunday).


    Recruitment Process Overview:
    • Video interview: If shortlisted, you may be invited to complete a short video interview.
    • Group interview: Next step is an in-person group interview on Tuesday, 16 June..
    • Training: Full-time availability is needed for the first 4 weeks (Mon–Fri, 9am–5pm). After that, you’ll receive your regular roster.

    About this work area

    As a Customer Support Centre Representative your responsibilities will include, but are not limited to:
    • Receiving high-volume inbound contacts, operating contact centre telephony and other communication systems.
    • Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
    • Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
    • Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
    • Document all customer interactions, inquiries, and resolutions in our CRM system to maintain accurate and up-to-date records.
    • Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related claims.



    As a Customer Support Centre Representative, you are:
    • Proven experience in a customer service role, particularly in retail or aftersales services is highly valued.
    • Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
    • Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
    • Good attention to detail along with the ability to remain composed when working under pressure.
    • Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
    • A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions.
    • The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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