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Ikea member of staff helping customers use touch screen
接客

Seasonal Full-Time Customer Experience Associate

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  • Conshohocken, ペンシルベニア州
  • カスタマーリレーションズ

職務記述書

  • 求人ID: 347260

  • 掲載日: 29/05/2026

    • Why we will love you

    You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    •At IKEA, we are a very family-friendly retailer, that's why we offer IKEA Småland, a place for kids to have fun while our customers shop on their own. •As a Children’s Activity Area Associate, you will:
    •Contribute to creating a pleasant and safe environment for the children that visit our play facility.
    •Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment.
    •Participate in the planning and execution of children’s activities both in and outside of Småland.
    •Build meaningful and empathetic relationships with children and their caretakers.
    •Strictly adhere to all IKEA play facility and safety & security policy and procedures.
    •Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed.

    • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
    - Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
    - Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
    - Builds emotional connections through meaningful and empathetic interactions with customers.
    - Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
    - Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

    As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will:
    • Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
    • Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
    • Ensure physical shopping tool are filled at closing.
    • Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
    • Address customer needs, resolve issues independently, escalate matters to a manager when needed.
    • Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
    • When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
    • When supporting in Returns, ensure products and equipment are properly staged.
    • When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
    • Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Apply now!

    JOB TYPE – Temporary (Seasonal), Full-Time
    BENEFITS ELIGIBLE? No
    HOURS – 34-40hrs/wk.
    Shift: Retail Environment, must be able to work nights & weekends.

    The hourly pay rate for this position is $17.50.

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment

    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.




    The starting rate/ salary for this position is 17.5 USD
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