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Ikea member of staff helping customers use touch screen
接客

Customer Service Specialist顾客服务专员(荟聚宝贝)

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  • Changning District, Shanghai, Shanghai, China
  • カスタマーリレーションズ
  • フルタイム

職務記述書

  • 求人ID: 22321CN

  • 掲載日: 07/02/2026

    • WHO YOU ARE

    1.有客服/幼师经验优先，耐心细致，责任心强
    2.普通话标准，语言表达能力强，擅于与儿童沟通
    3.形象端庄，亲和力强，活泼
    4.有团队合作精神，具有基本电脑使用能力
    5. 有活动策划与执行能力者优先

    YOUR RESPONSIBILITIES

    1.按公司管理要求，提供荟聚宝贝的日常服务（入园接待、监管、看护、陪同服务等）
    2.记录并处理服务中的顾客问题（投诉、咨询、建议等），及时上报
    3.对顾客进行调研，调查顾客满意度
    4.协助市场活动和会员管理/活动的落地实施

    TOGETHER AS A TEAM

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!








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