• Ability to handle multiple topics and changing priorities/deadlines • Self-reliant and self-motivated with a proven ability to work as part of a team as well as independently • Ability to work creatively within strong frameworks • For this role we believe you have team handling experience of • Proven ability to maintain effective work and leadership behavior in the face of setbacks or pressure • Experience in a customer facing environment • Proven track record of delivering business performance • Capable of communicating in English, both in writing and verbally
Your responsibilities
• Ensure compliance with all food safety, hygiene, and quality standards across store operations. • Drive store profitability through effective operational planning, cost control, and sales optimization. • Analyze operational data and business metrics to identify opportunities for improvement and make data-driven decisions. • Utilize Microsoft Excel, digital tools, and business systems to monitor performance and enhance operational efficiency. • Build and maintain strong relationships with internal and external stakeholders to support business objectives. • Lead, coach, and develop store teams to achieve performance targets while fostering a positive and inclusive work environment. • Implement solutions to operational challenges with a proactive and customer-focused approach. • Monitor key performance indicators (KPIs) and ensure consistent execution of company standards and processes. • Promote a culture of accountability, collaboration, and continuous improvement. • Deliver high levels of customer satisfaction through effective team management and operational excellence. • Act upon customer feedback, recognising good customer service and taking appropriate action to avoid repeated problems • Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary. • Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
Together as a team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
