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Customer Resolutions Specialist

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  • Stoughton, Massachusetts, United States
  • Customer Relations

Descizione del ruolo

  • ID dell'offerta: 376268

  • Data della pubblicazione: 10/11/2026

    • Why we will love you

    You care about making a positive impact. You understand greatness requires thinking differently. An inclusive work environment is important to you.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself.

    What you'll be doing day to day

    • Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.
    - Resolves customer issues with urgency while balancing the needs of the customer; as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs.
    - Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.
    - Provides customers with a forum to express their concerns and react in a professional and empathetic manner.
    - Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer.
    - Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met.
    - Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

    Together as a team

    At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

    Apply now!

    JOB TYPE – Regular; Full time
    BENEFITS ELIGIBLE - Yes
    HOURS – 38-40 hours/week; Retail environment. Must have open availability Monday through Sunday.

    The full hourly range for this role is $23.23 - $32.82

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    *Generous paid time off, holiday and sick time
    *WiselyPay – get earned wages up to two days early
    *Paid parental leave (up to 16 weeks)
    *KinderCare tuition discount  
    *Retirement and bonus plans
    *Co-worker discount, meal deal, and referral bonus
    *Pet insurance program
    *Education assistance and learning programs
    *Safety shoe reimbursement
    *24/7 telehealth visits
    *Dental and vision plans
    *Medical and Rx plans (must work min. 20 hrs/wk)
    *A fun and inclusive work environment

    Qualifications

    • 1 year of call center, sales or customer service experience preferred.
    The starting rate/ salary for this position ranges from 23.23 USD to 32.82 USD and will be based on relevant work experience.
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