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Customer Operations Manager

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  • Milton Keynes, Milton Keynes, United Kingdom
  • Customer Relations

Descizione del ruolo

  • ID dell'offerta: 374001

  • Data della pubblicazione: 23/10/2026



    • This is an exciting opportunity to take on a leadership role within IKEA Milton Keynes.

    As Customer Operations Manager, you'll be a key leader within the store, inspiring and developing large teams to deliver exceptional experiences for every customer. Combining commercial awareness, operational excellence and people leadership, you'll shape the customer journey, influence business performance and build a culture where both co-workers and customers can thrive.



    WHAT WE OFFER

    • Start Date: December 2026
    • This role has a starting salary of £35,145 per annum, based on competence & experience.
    • 39 hours per week working 5 days over 7 with every 2nd weekend off.
    • We can discuss flexibility to match your life and our business needs during the
    interview.


    WORKING WITH US HAS ITS REWARDS
    Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save €100’s on High-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
    • Free healthy meal option, salad bar, fruit, and hot/cold drinks​


    ..as well so much more! https://www.ikea.com/ie/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/



    WHAT YOU'LL NEED TO HAVE

    • Experience of working in a management role within a retail environment, demonstrating strong leadership by managing and motivating a large team
    • Confident communicator who can take the initiative to influence others and adapt quickly to changing demands using customer insights.
    • Proven record/experience of developing coworkers and teams with a working knowledge of talent management processes, i.e. recruitment, development and succession.
    • Ability to set clear expectations and directions with good analytical and numerical skills using knowledge of cost and budget management whilst securing staffing needs according to the customer flow.
    • Solid understanding of the change management process for both process and co-workers with the ability to implement solutions quickly and with simplicity.


    WHAT YOU'LL BE DOING DAY TO DAY

    • Contribute ideas & insight to the creation and operational implementation of the local customer relations' action plan.
    • Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey.
    • Build business competence by supporting Customer Team Leaders in their efforts to improve according to agreed development plans and securing succession for key roles within the function.
    • Lead, coach, develop the full team promoting individual growth and competence at all levels and securing a high performing team
    • Implement the global solutions, services and tools that support the daily operations within the customer function.
    • Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customer & compensations budget.
    • Provide a family-friendly environment that converts more visitors to happy customers.
    • Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
    • Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
    • Ensure outstanding day-to-day operational performance to improve the customer shopping experience and drive the happy customer score.
    • Identify and develop the many talents in the unit and within the department to secure succession planning.
    • Support proactively with customer insights for business and customer experience improvements.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    If you have any special requirements during the interview process, please let us know as soon as possible.

    • First step, please attach an updated CV with your application so we can get to know you better.
    • Next step, if successful you will be invited to an interview with one of our hiring managers.

    Come see things a little differently with us and be part of creating a better everyday life for the many.

    For any advice or support, email recruiter emma.jones4@ingka.ikea.com and I will be happy to help



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