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Tech & Innovazione

Platform Product Delivery Manager

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  • Bangalore, Karnataka, India
  • IT & Digital Solutions

Descizione del ruolo

  • ID dell'offerta: 350686

  • Data della pubblicazione: 28/10/2026

    • Who you are

    Are you a strong delivery leader within digital products and platforms, who enjoys leading cross-functional teams and creating real business impact through technology? Do you thrive in complex environments where you balance product vision, engineering excellence, and operational performance?

    If yes – keep reading, as this might be your next role!

    We are looking for a Platform Product Delivery Manager to join IKEA Group Digital. In this role, you will lead the end-to-end delivery of digital products within a platform subdomain, ensuring they are built and operated with quality, scalability, and business value in mind.

    You are someone who inspires others, builds strong teams, and creates clarity in complex situations. You combine a strong customer focus with a deep understanding of technology and delivery, and you have the ability to translate insights into tangible product outcomes.

    Above all, you take ownership, show initiative, and are passionate about delivering high-quality digital products that make a difference.

    Furthermore, we believe that you bring:
    Strong experience in leading cross-technical product and engineering teams
    Good understanding of software engineering principles and modern development practices
    Experience working with agile methodologies and outcome-oriented ways of working
    Ability to define and measure success through KPIs and OKRs
    Strong stakeholder management and communication skills
    Understanding of cost drivers in software delivery and the impact of technical decisions
    A passion for digital product delivery, innovation, and continuous improvement

    A day in your life with us

    As a Platform Product Delivery Manager, you will be responsible for driving the full lifecycle of digital products – from discovery and development to deployment and operations – ensuring they deliver value to the business and our customers. [

    You will work closely with product, engineering, and business stakeholders to secure alignment, remove obstacles, and ensure seamless delivery across teams and dependencies.

    You will also play a key role in building strong, high-performing teams and enabling ways of working that support speed, quality, and continuous improvement.

    To be concrete, you will:

    Role and Responsibilities:
    The SAP BASIS and Infrastructure Manager is responsible for managing SAP technical operations, infrastructure services, SAP Solution Manager, SAP Business Technology Platform (BTP), system availability, performance, security, roles and authorizations, and operational support across development, test, and production environments.

    The role ensures that SAP systems and supporting infrastructure are stable, secure, compliant, scalable, and aligned with business requirements.

    Scope of Responsibilities

    SAP BASIS Management
    Manage and support SAP landscapes, including development, quality assurance, and production systems.
    Oversee SAP installations, upgrades, patches, kernel updates, system copies, refreshes, migrations, and decommissioning.
    Manage SAP transports across system landscapes in accordance with change-management procedures.
    Monitor SAP system health, availability, performance, and capacity.
    Manage background jobs, interfaces, RFC connections, printers, certificates, and technical configurations.
    Coordinate support packs, enhancement packages, SAP Notes, technical upgrades, and remediation activities.
    Troubleshoot and resolve SAP system, database, integration, and performance-related issues.
    Ensure effective incident, problem, change, and release management processes.

    2. SAP Solution Manager
    Manage and administer SAP Solution Manager environments and related technical components.
    Support system monitoring, technical monitoring, application monitoring, and alert management.
    Manage change and transport processes using SAP Solution Manager capabilities.
    Support IT service management, incident, problem, and change-management processes.
    Maintain system documentation, technical inventory, system relationships, and solution documentation.
    Coordinate maintenance planner activities, upgrade planning, system validation, and technical readiness assessments.
    Support root-cause analysis, business-process monitoring, and service-level reporting.
    Ensure Solution Manager is integrated with the SAP landscape and relevant support processes.

    3. SAP BTP
    Manage and support SAP Business Technology Platform services and environments.
    Administer BTP accounts, global accounts, subaccounts, entitlements, subscriptions, and service assignments.
    Manage BTP security, trust configuration, identity federation, destinations, certificates, and connectivity.
    Support SAP BTP services such as Integration Suite, Cloud Connector, API Management, Extension Suite, and application runtimes, where applicable.
    Monitor BTP applications, integrations, usage, performance, availability, and service consumption.
    Coordinate BTP provisioning, configuration, upgrades, incident resolution, and lifecycle management.
    Ensure BTP environments comply with enterprise architecture, security, governance, and cost-management requirements.
    Work with application and integration teams to support cloud-based extensions and interfaces.

    4. SAP Roles and Authorizations
    Own the technical administration and governance of SAP roles, profiles, users, and authorizations.
    Design, create, modify, and maintain SAP roles in accordance with approved business requirements and security policies.
    Support composite, single, derived, and business roles as applicable.
    Manage user provisioning, deprovisioning, access changes, and emergency access processes.
    Coordinate role testing, approval, transport, and deployment across SAP environments.
    Support segregation-of-duties analysis, critical-access reviews, and remediation activities.
    Coordinate periodic user-access reviews and role recertification with business process owners and information security.
    Maintain appropriate controls for privileged access, firefighter/emergency access, and technical users.
    Ensure roles and authorizations are documented and aligned with the approved organizational and process structure.
    Support audits and provide evidence relating to access controls, authorization design, and remediation activities.

    5. Infrastructure Management
    Manage the infrastructure supporting SAP applications, including servers, databases, operating systems, storage, networks, and cloud platforms.
    Ensure infrastructure availability, resilience, scalability, and performance.
    Coordinate infrastructure provisioning, configuration, upgrades, patching, and decommissioning.
    Manage operating-system and database maintenance in line with SAP requirements.
    Establish monitoring, alerting, capacity-planning, and performance-management processes.
    Ensure appropriate backup, restore, disaster-recovery, and business-continuity arrangements.
    Coordinate infrastructure support with internal teams, hosting providers, cloud providers, and technology partners.

    6. Security and Compliance
    Ensure SAP, Solution Manager, BTP, and infrastructure environments comply with organizational security policies and regulatory requirements.
    Support vulnerability assessments, security patching, audit activities, access reviews, and segregation-of-duties controls.
    Coordinate remediation of security findings, SAP vulnerabilities, authorization risks, and infrastructure issues.
    Maintain appropriate system logging, monitoring, privileged-access controls, and technical evidence.
    Ensure compliance with change-management, access-management, and operational-control requirements.

    7. Service Delivery and Operations
    Own the delivery of SAP BASIS, Solution Manager, BTP, roles and authorizations, and infrastructure services in line with agreed service levels.
    Lead the resolution of critical incidents and coordinate cross-functional technical teams.
    Establish and maintain operational procedures, support models, escalation processes, and knowledge articles.
    Review service performance, recurring issues, risks, and improvement opportunities.
    Maintain accurate technical documentation covering system architecture, integrations, dependencies, configurations, and operational procedures.
    Coordinate production deployments, maintenance windows, cutover activities, and rollback planning.

    8. Project and Change Management
    Provide technical leadership for SAP implementations, upgrades, migrations, integrations, BTP initiatives, and transformation programs.
    Review technical designs for SAP BASIS, Solution Manager, BTP, infrastructure, security, and authorization components.
    Prepare technical estimates, resource plans, dependencies, risks, and implementation timelines.
    Coordinate technical testing, security testing, role testing, cutover planning, go-live activities, and post-production support.
    Ensure changes are assessed, approved, tested, documented, and implemented with minimal business disruption.

    9. Vendor and Stakeholder Management
    Manage relationships with SAP, infrastructure, cloud, hosting, security, and application-support vendors.
    Review vendor performance, service quality, deliverables, and contractual commitments.
    Coordinate with business stakeholders, application teams, information security, internal audit, enterprise architecture, and process owners.
    Communicate system status, risks, incidents, planned maintenance, access issues, and improvement initiatives.
    Manage budgets, licensing considerations, BTP consumption, resource requirements, and third-party services.

    10. Team Leadership
    Lead, mentor, and develop SAP BASIS, Solution Manager, BTP, authorization, and infrastructure team members.
    Define roles, responsibilities, objectives, and performance expectations.
    Ensure appropriate support coverage, on-call arrangements, knowledge transfer, and succession planning.
    Promote automation, standardization, role optimization, continuous improvement, and operational excellence.
    Ensure the team follows IT service-management, security, compliance, and governance processes.
    Must demonstrate strong People Leadership capabilities enabling teams to achieve individual and collective goals and ability to build high performing teams.
    Must lead by example in line with IKEA values and leadership compass.
    Should demonstrate strong rooting in relevant content, be it technology or function.
    Is a strategic thinker and is able to translate organizational & domain objectives into subdomain level strategic and operational goals with clarity, focus while staying anchored on business value delivered.
    Has demonstrated experience in working with senior stakeholders and ability to understand stakeholder expectations, build good relationships and maintain high stakeholder satisfaction.
    Proven Problem solving and critical thinking skills to steer through complex or demanding scenarios with a positively and “can do” mindset.

    Experience required:
    Extensive experience (15+ years) in managing and implementing large-scale SAP projects, specifically within BASIS/Infra modules, preferably in a retail environment.
    Proven track record of leadership with at least 5-7 years in a senior management or Director role, leading high-performing teams.
    Deep functional and technical expertise in SAP BASIS/Infra. Experience with S/4HANA is highly desirable.
    Strong understanding of retail business processes and how SAP applications can be leveraged to drive efficiency and competitive advantage.
    Exceptional strategic thinking, problem-solving, and decision-making skills.
    Excellent communication, interpersonal, and stakeholder management abilities, with a knack for influencing and collaborating across all levels of an organization.

    Together as a team

    You will be part of Group Digital, where we set the digital agenda to keep IKEA leading in a fast-moving and uncertain world. We develop and operate digital products and platforms that support the entire IKEA value chain and enable better experiences for both customers and co-workers. You will work in Group Function Digital Area. The Digital Area – Group Functions is a new area built to strengthen digital partnership and delivery across all Group Functions and Global Business Operations (GBO). We develop and deliver digital capabilities across key areas like Finance, People & Culture, Procurement, Legal, Business Risk & Compliance, Communications, Real Estate, Business Steering in Ingkas global organisation.








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