Business Navigation & Operations Manager, IKEA Batu Kawan

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my

1. Lead the store Business Plan process together with the store manager and management team and proactively working with local market data to understand people’s life at home and our customers experience in our different touch points to provide relevant insight.
2. Drive and coordinate the financial business planning process and secure that the financial dimensions are aligned with the store challenges and priorities while involving and creating commitment among stakeholders when setting goals.
3. Together with the commercial team identify commercial opportunities and promote the use of business case thinking when evaluating and acting on these.
4. Having the full understanding of the Profit & Loss for the store and steer actions to provide a store in shape as new, reducing costs and considering all impact on the P&L. Follow up the result and create forecasts and (if needed) activate scenario plans.
5. Optimise and develop the store results and performance continuously by implementing best practices, using close the gap to identify opportunities and follow-up benchmarks KPIs.
6. Provide relevant, user-friendly business information, promoting standardised reporting and securing competence in the organisation to allow for analysis and understanding of performance to make optimal business decisions.
7. Secure that all investments are done with a proper analysis or business ROI considering all aspect of the different projects.
8. Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and develop talents and secure succession planning.
9. Provide a safe, secure and compliant environment for our customers, suppliers and co-workers. Secure implementation of relevant rules and guidelines in the areas of Risk and compliance, cash administration routines, accounting rules etc.
10. I am seen by co-workers in all functions as an approachable, trustworthy and knowledgeable speaking partner who leads by example and taking a multidimensional approach to steering the business.

• Degree in Business/Finance/Economics or related field.
• Good overview of IKEA operations.
• High level of proficiency in Microsoft Office applications.
• more than 5 years of experience in management accounting and commercial/financial reporting with proven strong analytical and numerical skills.

Your application

We hire base on our values. Watch the video and answer the following question in your application : How would you describe the level of bureaucracy in your organisation? What have you done in order to work effectively with this? Have there been any initiatives in order to eliminate this and what role did you play in those?

Please apply by 30 November 2026.