Állás azonosítója: R0010191

Publikálás dátuma: 19/12/2024

With a unique Småländsk history, Älmhult is the heart of IKEA, where we have our roots. It’s the home of functional, well-designed, and affordable Swedish home furnishing and a center for innovation. We call it Democratic design. 

IKEA Älmhult AB, including IKEA Museum, IKEA Hotell and IKEA Property, is on an exciting journey to make Älmhult an even better place for the next generation. We want Älmhult to grow, with both people and businesses and make this a unique and attractive place where the many people can experience IKEA yesterday, today, and tomorrow. We want to build the next generation of culture carriers and to strengthen the IKEA Brand.

The main assignment for Business unit Hospitality & Hotel, is to enable a great visit and stay that comes with a unique Älmhultish hospitality.  Are you ready to be part of this journey?

Our Visitor Experience teams ensures that our guests experience our genuine, warm and welcoming atmosphere at our venues at IKEA in Älmhult. IKEA will always stand for a family friendly and inspiring experience, wherever you meet us. We do that by creating excellent operation of our venues and by meeting the needs of our guests. We interact with our guests at IKEA Museum, IKEA Hotell, Meeting Centre, Aktivitetshuset and many more places in Älmhult. We are also happy to share our IKEA heritage through inspiring stories about IKEA, life at home, home furnishing and design. Giving our guests a glimpse behind the scenes of IKEA and our brand.

We are now at the starting point of an exciting journey to expand our scope. Are you ready to join the ride? We are now looking for several new colleagues to join our teams. 

As a Visitor Experience co-worker you meet our guests at IKEA Hotell or IKEA Museum. You guide them to all our exciting places in Älmhult or give them a tour through IKEA history. You are also expected to contribute to and develop our Hospitality agenda. 

Your main tasks will be:

• Make all guests feel welcome and ensure a seamless experience regardless of where in Älmhult you meet them.
• Coordinate activities that contribute to the guest experience and caters for their need.
• Provide a professional service and be able to share deep IKEA knowledge and introduce the guest to Älmhult as a destination
• Perform guided tours
• Understand the visitor needs and expectations and take responsibility if any unforeseen situations arise
• Handle payments in our different venues
• Ensure all areas are in shape as new on a daily basis 

We are looking for you who are a people person and who loves to provide service and create a memorable guest experience. The guests always comes first to you and you always try to exceed the guests expectations. You are passionate about the IKEA brand and our culture and values. You are a natural communicator who have no trouble in communicating with people, both one-to-one and in large groups, in both English and Swedish. If you are also proficient in conversing in German, we will see this as a merit. We preferably see that you have worked within the service industry before and have good knowledge of digital tools and systems. You are a natural problem solver, who sees opportunities for improvement instead of problems.

Requirements:

• Some years of working experience from the service industry, especially from tourism or hotel industry.
• Fluent in English and Swedish, both spoken and written
• Able to make decisions and prioritize in a hectic environment
• A team player of rang who likes to cooperate with others
• Swedish working permit, making you eligible to work in Sweden
• At least 18 years of age
   

We now offer 2 permanent positions, one on fulltime and one on part-time (75%). Our working hours are scheduled and are distributed 24/7 following our opening hours in our different venues. We expect you to start no later than 1st of February and that you have the possibility to work both daytime, evening, weekends and nights. 

Being able to communicate with our guests in a good way is of great importance to us, therefore the interviews will be held in Swedish.

If you think you are our next Visitor Experience co-worker, please send us your CV and cover letter - where you tell us about who you are, already today! The ad will close the 19th of January. 

If you have any questions about the roles, please contact recruiting managers; Elin Nykvist at elin.nykvist@inter.ikea.com or Jessica Vindstierna at jessica.vindstierna1@inter.ikea.com. Please note that we are not able to accept any applications via email due to GDPR and Data Privacy regulations. 

If you have any questions about the recruitment process, please contact AnnaMaria Edring, annamaria.edring2@inter.ikea.com.

We are looking forward to receiving you application!