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Ügyfelek megismerése és megértése

Store Deputy Sales Manager

Jelenetkezés az állásra
  • Corsico, Milano, Italy
  • Értékesítés és kereskedelem

Munkakör leírás

  • Állás azonosítója: 365629

  • Publikálás dátuma: 07/09/2026



    • WHAT YOU'LL BE DOING DAY TO DAY:
    • Support your Sales Manager in creating a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the needs of customer
    • Ensure that your leaders have the right number of colleagues in the right place at the right time to run their shops successfully and ensure their team is ready and available to serve customers and help them buy
    • Support the delivery of commercial action plan for your store; taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximizing sales and generating sustained long-term profitability
    • Support the successful implementation of country priorities and the sharing and implementing of good solutions. Ensure your leaders understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers
    • Know your local market potential and work with your team and other functions to ensure your store is locally relevant throughout the different sales channels
    • Follow up your financial goals, KPIs and costs, and act on deviations
    • Analyse the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels
    • Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups. Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognize and understand their contribution
    • Identify and develop the many talents within the department to secure succession planning
    • Understand the IKEA social and environmental commitments and know how you can contribute to sustainability

    WHAT YOU'LL NEED TO HAVE:
    • Solid experience of leading a well-structured team and developing people with good results
    • Ability to make things happen by championing flexibility, speed and simplicity
    • Ability to lead business through people by demonstrating strong leadership capabilities
    • Business-minded and result-driven with a customer focus
    • Experience of setting and implementing action plans, budgets and following up goal
    • Understanding of profit and loss and how to affect its result through departmental actions
    • Experience of taking commercial decisions based on local market information.
    • Ability to communicate in English and Italian

    WORKING WITH US HAS ITS REWARDS 
    Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be
    guided by structured HR processes. As part of the team you’ll have access to:   
    • Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
    • Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
    • Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
    • Employee discount: 15% on the purchase of IKEA products for personal use
    • IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
    • Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
    • Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together


    WHAT WE OFFER

    Permanent contract classified at Level 1 under the Italian National Collective Labour Agreement for Modern Organized Distribution. The annual gross salary for this position starts from €40.500.


    We believe in valuing everyone’s unique contribution, which is why the final compensation package will be defined based on the candidate’s experience, skills, professional background and overall qualifications in line with internal equity principles and the specific scope of the role.

    WE CARE FOR PEOPLE
    At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability.
    Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests).
    If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process.












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