Skip to main content
Two people talking while sat on a couch 1
Meeting & Understanding Customers

Customer Experience Team Leader

Jelenetkezés az állásra
  • Tempe, Australia
  • Customer Relations

Munkakör leírás

  • Állás azonosítója: 337197

  • Publikálás dátuma: 11/05/2026

    • Who you are

    As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

    For this role we believe you have:

    • University/college degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in retail and/or logistics role
    • Proven experience in utilizing technical equipment
    • Proven record of applying and taking personal initiatives
    • Computer skills
    • Experience in planning and improving daily operations.
    • Confident and clear communication in English both written and verbal.
    • Knowledge of retail and/or logistics processes, tools and working methods
    • Good knowledge and understanding of the customer’s needs, demands and expectations in the local market.
    • Good knowledge and understanding of KPIs used for success measures in own function
    • Understanding of different leadership styles and their usage according to needs and different situations.
    • Good knowledge of relevant IT systems/solutions/tools
    • Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security.
    • Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation
    • Good knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA Culture & Values.
    • Ability to deliver the results when dealing with the unknown and adapting to changes in Fulfilment Operations.
    • Ability to respond to business and customer needs by providing effective solutions within the area of responsibility.

    Your responsibilities

    Support the Fulfilment Operations Team Leader in daily running of different parts of the fulfilment unit operations as part of the development assignment.

    • Support the team both planning/leading and perform task for major areas of responsibility, picking, packing, unloading, loading and replenishment of goods/orders within the agreed time with the customer in focus.
    • Maintain a clean, organised and safe environment throughout the fulfilment unit. Ensure adherence and compliance of all safety requirements, Standard Operating Procedures and secure proper training across function.
    • Responsible for the achievement of the goals determined by the Fulfilment Operations Manager or Team Leader, in order to support overall fulfilment operations goals and achieve excellence in running operations.
    • Supervise the daily processes in the assigned area of responsibility, identifying and acting on improvement potentials and ensuring that daily routines are followed.

    Together as a team

    We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

    At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.








Jelenetkezés az állásra

Hasonló munkakörök

Összes elérhető állásajánlat megtekintése