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Dirección y Liderazgo

IKEA Customer Meeting Point Manager (London)

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  • London, Canadá
  • Liderazgo y Management

Descripción del trabajo

  • ID de la oferta: 343346

  • Fecha de publicación: 07/07/2026

    • What you'll need to have

    IKEA Canada is coming to London, Ontario, and we're looking for a Customer Meeting Point Manager (Small Store Manager) to lead our new small-format store.

    Located at White Oaks Mall (1105 Wellington Road), this exciting new Customer Meeting Point represents a unique opportunity to bring the IKEA experience to a new community and make our home furnishing solutions more accessible than ever.

    • You have a genuine interest in home furnishings and a passion for sales management together with the right attitude to make things happen and influence in a multichannel retail structure.
    • You are a confident decision-maker who is able to collaborate across functions, communicate effectively, delegate when necessary and lead business through people.
    • You have minimum of 3 years' experience leading and managing a team preferably acquired in customer service or a fast-paced retail environment.
    • You have a strong ability to set budgets, implement action plans and follow up on defined goals. Also, your approach to leadership is based on performing and delivering while learning and developing.
    • You can effortlessly manage multiple competing priorities and organize your work and the work of others to make the most efficient use of time available.
    • You have the necessary expertise to work with changing business needs and priorities that require adaptation, flexibility and a thorough understanding of life at home in your primary market area.
    • You are motivated to succeed in a dynamic, customer-focused retail environment and are eager to continuously optimize sales, create a vital daily commercial drive and provide a day out for the whole family.
    • Please note this location will follow the small store format in London, Ontario.

    A day in your life with us

    As the Customer Meeting Point Manager II, you will play a key role in launching and leading this innovative retail format, creating an inspiring customer experience, and building a high-performing team. Together, we will help more people create a better everyday life at home through affordable, sustainable, and well-designed home furnishing solutions.

    • Lead the alignment of the unit operating model with local market needs and the IKEA brand identity, ensuring the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions.
    • Lead commercial strategy execution. Implement and oversee the commercial action plan, integrating input from the team and stakeholders to achieve business, people and sustainability objectives, maximize sales, and ensure long-term profitability while meeting IKEA standards. Monitor KPIs, financial targets and costs, and take corrective actions when needed.
    • Enhance customer experience across channels. Ensure a seamless, inspiring, and customer-centric experience in the unit, aligned within IKEA omni eco-system, maintaining high standards in merchandising, availability of home furnishing range and services in close cooperation with Market management team.
    • Secure excellence in end-to-end unit operations with focus on retail foundation, services execution, quality, productivity improvements as well as cost optimization, whilst ensuring compliance with internal policies and external regulations, including health, safety and sustainability standards and doing manager on duty service for the unit.
    • Develop and empower the team. Lead, coach, and motivate a diverse team by setting clear goals, fostering competence development, and ensuring the right people are in the right place at the right time. Ensure strong collaboration and feeling of togetherness across unit and market.

    About this work area

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!





    Why you will love us!

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Small CMP Manager II.

    Join us as we bring IKEA closer to our customers in London and become part of an exciting growth journey for IKEA Canada!
    The starting rate/ salary for this position ranges from 70,800 CAD to 97,350 CAD and will be based on relevant work experience.
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