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Ikea member of staff helping customers use touch screen
Conocer y comprender a los clientes

Unit Customer Experience Manager I

Solicita empleo
  • Fishers, Indiana
  • Customer Relations

Descripción del trabajo

  • ID de la oferta: 346701

  • Fecha de publicación: 26/05/2026

    • Why we will love you

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    • Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
    • Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
    • Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar
    • Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards.
    • Manages local community involvement and stakeholder relations, including public affairs.
    • Identifies, recruits, retains and develops talent to secure a diverse, competent, high performing team and future succession. Supports the leaders in doing the same with their co-workers.
    • Shares knowledge and good examples within your country to support competence development.
    • Oversees the local business plan and logistics action plan by ensuring these actions are implemented. Ensures proper follow up to make adjustments when necessary.
    • Leads the Loyalty and Customer Service team and working in collaboration with the Commercial Team, Logistics team to secure a seamless and high quality multichannel shopping experience"

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Apply now!

    JOB TYPE: Permanent, Full Time
    BENEFITS ELIGIBLE: Yes
    RELOCATION: Not eligible
    HOURS: 40

    The pay range for this role is $84,503 - $125,698

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment

    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.




    The starting rate/ salary for this position ranges from 84,503 USD to 125,698 USD and will be based on relevant work experience.
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