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Conocer y comprender a los clientes

Sales Team Leader I (18-month term)

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  • St. Catharines, Ontario, Canada
  • Ventas y Comercial

Descripción del trabajo

  • ID de la oferta: 366969

  • Fecha de publicación: 27/10/2026

    • What you'll need to have

    • You have previous leadership experience and enjoy coaching, supporting, and motivating co-workers to achieve team goals.
    • You are passionate about sales and creating a great customer experience, with the ability to build positive relationships and turn customer needs into solutions.
    • You lead by example and thrive in a fast-paced retail environment, inspiring your team to deliver excellent service and achieve sales results.
    • You have a good understanding of the IKEA multichannel shopping experience and how to create a seamless customer journey across all touchpoints.
    • You are a strong communicator who collaborates effectively with others and builds positive relationships across teams.
    • You have experience following, documenting, and improving processes to support operational efficiency and enhance the customer experience.
    • You are organized, proactive, and solution-oriented, with the ability to identify opportunities and solve problems as they arise.
    • You have education in Business Administration, Retail Management, or a related field, or equivalent relevant work experience.

    A day in your life with us

    • Maximise sales through understanding customers and the local market, as well as keeping an eye on competition, sales steer prioritised products and IKEA service products, in order to maximise sales and long-term profitability.
    • Create a high-level of range knowledge and share this with customers and co-workers.
    • Secure consistent, seamless positive customer experience according with customer expectations in multichannel retail environment.
    • Lead co-workers to create a fully and efficiently stocked facility where the IKEA product range is presented in ways that inspire and satisfy customers.
    • Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their home furnishing needs.
    • Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.

    About this work area

    From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Sales Team Leader I.
    The starting rate/ salary for this position ranges from 52,735 CAD to 72,511 CAD and will be based on relevant work experience.
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