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Conocer y comprender a los clientes

Restaurant Team Leader, IKEA Pasay City

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Pasay, Philippines Food y Restaurante Jornada completa
Informaciones sobre la localización de la oferta

Descripción del trabajo

ID de la oferta: REF5212A

Fecha de publicación: 11/07/2024

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

About the job

Reporting to the Restaurant Food Manager, this TEAM LEAD role is responsible for the development of the IKEA business in his/her respective area of responsibility: IKEA Restaurant. He/She strives to make people smile while providing irresistible food offers in a welcoming atmosphere that gives the customers a good reason to return again.

Your assignment

  • You always look at the store through the eyes of your customers and walk the store regularly. You have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input;
  • You have an overview of the store business plan and IKEA Food action plans, and you contribute to your area’s action plan by supporting your manager in implementing it with the team;
  • You work with your manager to actively contribute and support relevant marketing and in-store activities;
  • You ensure your area is efficiently maintained as well as clean, organised, attractive and inviting to provide a positive customer experience;
  • You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.


Your profile

  • You have at least 3 years relevant experience of working in a leadership role managing a large team in a fast-paced food and/or retail environment;
  • You have experience of working with a KPI-driven action plan and are knowledgeable in food safety (HACCP) guidelines;
  • You have good communication and interpersonal skills, able to lead, train, influence and collaborate with others;
  • You are sales-driven, cost-conscious and passionate about food and people.
  • You are flexible and open to change;
  • You are confident in approaching and talking to people in a friendly manner;
  • You take personal initiative and have good attention to details;
  • You have good communication and interpersonal skills, able to influence and collaborate with others;
  • You are computer literate, specifically in MS Office system.
  • Experience in retail and merchandising are essential

More Information

This role requires flexibility in work hours, work schedule is approximately 40 hours per week on the average, depending on store operational requirements. Working on public holidays and weekends.

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.

Work Location is at IKEA Pasay City, Metro Manila, Philippines.

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